Local Collections Specialist 2

Southeastern Freight LinesLexington, SC

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

As a Local Collections Specialist 2, you will be responsible for collections of non-national outstanding accounts receivable dollars that are within assigned collection coded group or service center. Responsible for reducing delinquency and resolving customer billing problems, to include invoicing and general billing disputes.

Contact all delinquent accounts in queue by telephone and/or email each week and obtains commitment for payment or processes checks by phone. Apply telephone and/or email collection skills to obtain payment and identify and resolve problems. Update and maintain collection system notes and contacts, documenting all collection efforts and problem resolutions. Analyze spreadsheets within Excel, to include performing basic calculations to address disputes and non-payments. Address problems related to non-payment, and follow through with final resolution. Arrange and maintain payment plans as needed to bring accounts current. Utilize resources necessary to obtain customer information, and consistently follow up on all assigned accounts. Compile written communication to internal and external customers while abiding by email etiquette guidelines set forth by the Company. Collaborate with customer service associates to resolve problems that are causing freight charges to remain unpaid. Strive to establish effective communications and working relationships with customers as well as Support Center and field personnel. Work on special projects assigned by management. Provide weekly and monthly updates to management as requested and/or required. Make shared decisions regarding the negotiation of credit extensions. Interact with customers, Account Managers, and Service Center Managers on a daily basis.

For this role, you will need to have a High School Diploma or GED. We require you to have two years of experience in collections or a related field. Previous experience in the transportation industry is preferred.

Work Shift

First Shift

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FAQs About Local Collections Specialist 2 Jobs at Southeastern Freight Lines

What is the work location for this position at Southeastern Freight Lines?

This job at Southeastern Freight Lines is located in Lexington, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Southeastern Freight Lines?

Employer has not shared pay details for this role.

What employment applies to this position at Southeastern Freight Lines?

Southeastern Freight Lines lists this role as a Full-time position.

What experience level is required for this role at Southeastern Freight Lines?

Southeastern Freight Lines is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Southeastern Freight Lines?

You can apply for this role at Southeastern Freight Lines either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.