Logistics Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Other duties as assigned.

Qualifications and Requirements:

Must be at least 18 years of age.

Customer Service Skills

Proven customer support experience

Negotiation, Market Knowledge, and Ability to Work Under Pressure

Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict

Patience, Positive Attitude, Attention to Detail, People Oriented

Strong phone contact handling skills

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Ability to multitask, prioritize and manage time effectively.

Computer skills of Microsoft Office, Spreadsheets, Email communication.

High school diploma or equivalent; college degree preferred

Benefits you will enjoy:

Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan

401K savings Plan

Paid Holidays

Personal Time off

Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.