Logistics Process Owner

Job Title: Logistics Process OwnerType: Direct Hire Work Location: Hybrid Position in Wilmington, DEJob Overview: The Logistics Process Owner is responsible for ensuring the accurate, timely, and compliant processing of freight invoices across all modes (e.g., parcel, LTL, TL, ocean, air, brokerage). This role supports the company’s logistics, finance, and supply chain operations by resolving invoice discrepancies, maintaining rate and contract accuracy, and ensuring on time payment. The process owner contributes to cost savings, improved financial controls, and enhanced carrier relationshipsEssential Job Responsibilities:Invoice Audit & Validation

• Manage the process that reviews and validates freight invoices against transportation contracts, spot quotes, and shipment data.
• Identify process discrepancies such as incorrect rates, carrier invoice issues, duplicate billing, or unauthorized services.
• Ensure invoices meet compliance with internal policies, contractual terms, and regulatory requirements.
• Perform root-cause analysis for recurring errors and propose corrective actions.
• Manage our post audit process.

Freight Payment Processing

• Act as control owner for freight audit and payment system landscape including system Digital landscape, SharePoint, and functional mailbox
• Maintain audit trails and documentation for audits and compliance reviews.
• Support monthly accrual processes, ensuring unbilled freight is captured accurately.

Data Management & Reporting

• Update and maintain freight payment master data tables.
• Ensure rate integration process is up to date and being executed properly across the modal teams.
• Manage the freight reporting workspace and provide guidance on reporting requirements.
• Support metrics such as shipment data accuracy, freight spend, invoice processing cycle time, accrual reporting, cost recovery, and payment timeliness.

Carrier & Internal Collaboration

• Serve as the primary point of contact for carrier invoices or freight payment escalations.
• Partner with logistics operations, procurement, and finance to resolve systemic issues and improve invoice quality.
• Participate in Quarterly Business Reviews with the freight audit and payment supplier and cross functional teams.
• Continuous Improvement
• Recommend enhancements to the freight audit and payment process to improve accuracy, efficiency, and automation.
• Assist with system upgrades, testing, and data validation and defect resolution.
• Support cost reduction initiatives by identifying billing anomalies and trend patterns.

Exception Resolution

• Provide oversight of our Exception Handling teams to drive process improvement.
• Manager yearly and ad hoc Standard Operating Procedure reviews.
• Freight Apps, Yearly SOP Reviews, Drive process improvements

Required Skills & Experience:

• Bachelor's degree in finance, logistics, supply chain management or a related field
• 5+ years of experience in finance or logistics with a focus on invoice payment processes
• Strong leadership and collaboration skills, with the ability to influence without direct authority
• Knowledge of SAP, finance, logistics and invoice payment processes and procedures
• Ability to analyze data from multiple sources and develop actionable insights
• Analytical, detail-oriented, and process disciplined
• Excellent communication and presentation skills
• Advanced proficiency in Microsoft Excel, Power BI and other data analysis tools
• Strong stakeholder management across internal and external stakeholders (carriers, suppliers, buyers, and business teams)
• Excellent documentation, prioritization, and problem-solving abilities
• Proficient in SAP, Excel, and standard workflow tools

Job Requisition # 40178#LI-DK1A reasonable estimate of the Base Salary for this role is $00,000 - $00,000 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.