Looking For Office Help! Full Time!

Focused School Photography, locally owned and located in Oklahoma City and is looking for a Customer Service Representative. This role will be joining our team to help support our business and drive the best customer service experience possible! This role will spend their days answering customer phone calls, helping support our schools, and general office duties.  If you would like to work around the school calendar, we could be flexible with the schedule!  This position will be working from our OKC office.

We prioritize talent and are willing to train on the nuances of the school photography industry. School Photography is a highly rewarding field, and this position offers excellent room for growth in an entrepreneurial culture. If you have a background in customer service and consider yourself a driven individual that has high expectations in the customer service industry, we highly encourage you to apply. You will be working in an exciting environment with a highly dedicated team.

To the qualified candidate we offer:

·        Base salary $35,000 - $40,000, depending on experience

·        Benefit package including Health, and 401K contribution

·        Paid time off

·        Continuing Leadership training

·        Positive, high-achieving work environment

Duties and Responsibilities:

·        Answer phone calls, emails and text messages from parents helping them with their order questions

·        Placing orders and solving school and parent questions

·        Managing ordering software

·        Managing spreadsheets and data lists

·        Working with schools scheduling picture days and assisting them to have a fantastic experience with Focused School Photography

·        Assist Photo Manager with checking in photographers, and equipment

·        Working with Photo Manager on photographer quality and coaching

·        Other duties as assigned

Requirements/Qualifications/Skills: 

·        High School Diploma

·        2+ years customer service experience in an office environment

·        Ability to manage several projects at one time, thrives in a detail management role.  Have an entrepreneurial spirit, always looking to better support our schools, 

·        Excellent written, oral communications skills

·        Strong excel, word, Microsoft experience

·        Must be able to pass criminal background check

·        Strong in following processes and working independently, but can challenge the status quo for a better working process and/or experience for our customers

·        Strong problem solver and team player

·        Photo editing software experience a big plus, but not required

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