Loss Control Field Operations Manager

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Summary:

The Loss Control Field Operations Manager oversees the field survey and service practices for Starr's loss control team. This role is responsible for managing field loss control surveyors and services, ensuring quality and consistency of risk assessment surveys and service, and supporting the development and implementation of strategies to mitigate client risk exposures. The manager acts as a liaison between field staff, management, underwriting, and clients to optimize the delivery of risk control services.

Primary Responsibilities:

• Supervise, mentor, and develop a team of field loss control surveyors and services across assigned territory/region.
• Conduct skill assessments to identify technical deficiencies and develop training.
• Analyze and optimize Risk Control staff based on geographic and historical data.
• Coordinate scheduling, workload distribution, training, and performance evaluations.
• Ensure compliance with company policies, procedures, and industry regulations.
• Oversee planning and execution of casualty, and specialty line loss control surveys and services at insured locations.
• Review and approve completed surveys for accuracy, completeness, and compliance with established standards.
• Conduct quality assurance checks and participate in field surveys when required.
• Establish consistent processes, metrics, and best practices for survey and service delivery.
• To oversee the quality and efficiency of loss control surveys and services provided to our new business and renewal accounts.
• Measure survey metrics/KPIs to evaluate Starr's service performance.
• Prepare and deliver operational and performance reports to senior management.
• Serve as a technical resource for underwriting, claims, and other departments regarding risk control matters.
• Facilitate effective communication between field staff, clients, and internal stakeholders.
• Address and resolve any survey-related issues or client concerns in a timely manner.
• Identify and implement process improvements and best practices.
• Collaborate with other loss control service management and underwriting teams on strategic initiatives.
• Assist in developing training programs, guidance documents, and tools for surveyors and services.
• Support business development and retention by providing expert guidance to clients on loss control solutions and risk mitigation.
• Utilize survey and claims data to identify and present key findings with our market partners and customers.
• Explore IoT and AI technology for risk mitigation.

Qualifications:

• Bachelor's degree in Safety and Health, Engineering, Risk Management, Insurance, Business Administration, or related field.
• Minimum of 10 years of experience in risk control or related field.
• Proven people management and leadership experience.
• Strong analytical skills and proficiency in data analysis tools such as Power BI.
• Broad industry knowledge and ability to manage large, complex accounts.
• Excellent communication and interpersonal skills.
• Strong project management skills and attention to detail.
• Knowledge of IoT and AI technologies in risk management is a plus.
• Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CPCU, AU, ARM, CRM, CFPS, CSP, CIH, CPE, etc., desirable but not required.
• A deep understanding of Product Liability exposures, controls and experience preferred.
• Vendor management experience a plus.
• Ability to travel as needed to attend client and internal meetings, consulting coaching and mentoring visits.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.