Loss Prevention Specialist

First Volunteer BankChattanooga, TN

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Overview

Schedule

Full-time

Career level

Entry-level

Benefits

Career Development

Job Description

Thank you for your interest in a career at Builtwell Bank (BWB). At BWB, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can expect additional opportunities to help them build a long and lasting career. If you are focused on results, dedicated to quality, strength and integrity, love working with people, and possess the drive to succeed, then we may be the bank for you.

A Loss Prevention Specialist in our Risk Management area, is responsible for reviewing, verifying, and/or identifying customer transactions to assist in the prevention or detection of financial crimes activity, policy violations, and suspicious situations in order to mitigate and/or recover losses.

Job Duties and Primary Responsibilities

Investigate customer disputes related to debit card transactions promptly and accurately.
Analyze transaction data, customer records, and banking policies to determine validity of disputes.
Monitor moderate to complex account activity which requires research that may involve multiple transaction channels.
Place outbound calls to branch personnel to better understand a customer's transactions.
Process dispute claims according to established procedures and regulatory requirements.
Use a variety of sources of information, including online systems and tools and models.
Identify trends and patterns in dispute cases to recommend enhancements to fraud prevention measures.
Make recommendations to fraud team for account suspension, debit card revocation, or account closure.
Documents research findings and actions on cases for possible referrals for suspicious activity, identity theft, or suspected financial abuse.
Maintain compliance with the Zelle Network.

Desired Qualifications

High school diploma or equivalent.
Minimum 1 year banking experience.
Ability to navigate multiple computer systems and applications.
Strong attention to detail and accuracy.
Effective communication skills.
Ability to multitask in a fast-paced environment.

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FAQs About Loss Prevention Specialist Jobs at First Volunteer Bank

What is the work location for this position at First Volunteer Bank?

This job at First Volunteer Bank is located in Chattanooga, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Volunteer Bank?

Employer has not shared pay details for this role.

What employment applies to this position at First Volunteer Bank?

First Volunteer Bank lists this role as a Full-time position.

What experience level is required for this role at First Volunteer Bank?

First Volunteer Bank is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at First Volunteer Bank?

You can apply for this role at First Volunteer Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.