Loyalty Program Manager
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Overview
Job Description
Your Work Matters
As Loyalty Program Manager, you are the operational engine behind our pro loyalty program. While strategy defines the vision, you make it real—inside our systems, inside our stores, and at the point of sale where pros decide where to spend their money.
Your work directly impacts retention, frequency, and share of wallet by ensuring the program runs flawlessly, is clearly understood by store teams, and consistently delivers value to pro customers who rely on us for their business.
Your Day Consists Of
- Owning day-to-day execution of the pro loyalty program—enrollment mechanics, tiering, benefits, promotions, governance, and compliance.
- Ensuring loyalty initiatives are flawlessly activated across stores, systems, and digital channels without operational friction.
- Monitoring enrollment, engagement, retention, and sales lift—translating performance data into actionable improvements.
- Developing toolkits, FAQs, playbooks, and in-store materials that help associates confidently explain and promote the program.
- Leading training efforts for field and store teams, ensuring consistent understanding and activation at the point of sale.
- Partnering cross-functionally with Marketing, Digital, Data Science, Finance, Legal, IT, Operations, and Field teams to continuously improve scalability, efficiency, and ROI.
You’ll Be Successful With
- 5–7+ years of experience operating or managing loyalty, CRM, or customer growth programs in retail or B2B environments.
- A strong grasp of how loyalty mechanics (tiering, promotions, incentives) translate into real behavioral change and incremental revenue.
- Experience driving cross-functional initiatives that require alignment across marketing, operations, IT, finance, and field teams.
- An analytical mindset—you are comfortable using customer and sales data to evaluate performance and recommend optimizations.
- Strong communication and presentation skills, especially when training or influencing store and field partners.
- Comfort in a fast-paced, high-growth retail environment where execution quality directly impacts sales.
Work Environment / Physical Expectations
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.