LPN - Clinic Manager II - Full-Time (Downtown & Park View Location)

Join our mission to provide patient-centered healthcare that is accessible and affordable for all.

About HCHC

HCHC is a non-profit 501(c)3 federally qualified health center, a true universal access medical facility. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community regardless of their financial situation.

Position Summary

The Clinic Manager II is responsible for the overall clinic functions to ensure the efficient and effective operations of one or more clinics totaling more than 4 provider FTEs - OR - assigned other department(s) in addition to a clinic assignment. Promotes positive patient interactions, quality clinical services, positive staff relations, fiscal responsibility, and effective patient care. Responsibilities include: supervising front and back office staff, monitoring the delivery of patient services, and ensuring compliance with organizational policies, regulations, and standards of care.

Responsibilities

• Coordinate and Maintain Daily Operations for all assigned areas

• Serve as the first line contact for facilities and logistical resource management and information

• Demonstrate critical thinking and organization skills, leadership and appropriate role modeling for all staff.

• Organize operations and procedures and ensure employee compliance with policies and procedures

• Responsible for overall success of the clinic/department on a day-to-day basis

• Create and oversee personnel schedule for all assigned areas

• Collaborates with other clinic managers to ensure adequate coverage through sharing of staff as needed

• Provides annual performance reviews to all direct report staff

• Supervise and perform, as needed, day to day functions of the assigned staff

• Ensures adequate inventory of supplies for all assigned areas

• Participates in hiring, mentoring and holding staff accountable for all direct report staff

• Foster an environment that promotes trust and cooperation among all staff

• Ensures Medical Records are maintained in accordance with applicable laws and regulations

• Ensures teams are completing work in accordance with timeliness expectations as outlined in policies/procedures

• Communication

• Coordinates new/ongoing employee training and onboarding to meet or exceed job requirements.

• Performs all functions and responsibilities in a professional, efficient, and courteous manner, in accordance with the philosophy and standards of the organization with emphasis on the mission of patient-centered care

• Communicates clearly and concisely all relevant information necessary for quality patient care.

• Cross trains with other support staff to assist as needed in providing routine patient care and ensuring clinic efficiency.

• Routinely meets with staff members individually for check-ins.

• Communicates equipment or supplies needs in a timely manner to ensure minimal interruption in patient experience and clinical operations.

• Prepares for and conducts monthly staff breakout sessions in collaboration with other clinic managers

• Clinical Specific Responsibilities

• Assist all supporting clinical staff with key responsibilities and performance standards as needed.

• Ensure support staff is trained to in providing patient care

• Validate competencies of clinical team members

• Front Office Specific Responsibilities

• Ensure all front desk personnel are properly documenting patient insurance and migrant status (if appropriate) by utilizing available eligibility solutions prior to and during appointments

• Ensure all front desk personnel are performing household assessments according to policy and procedures including but not limited to sliding fee policy and new patient and annual paperwork

• Ensure sliding fee and paperwork is updated and entered correctly for all HCHC patients

• Ensure copays are being collected

• Foster an environment that promotes trust and cooperation among all staff

• Perform other duties as assigned.