Luxury Retail Customer Service

The Trainee demonstrates exceptional customer service and engages in sales and lending activities The Trainee completes all required development/training assignments The Trainee helps to maintain a positive work environment

KEY AREAS OF RESPONSIBILITIES:

• Provide superior customer service
• Proficiently execute the sales and lending processes to standard
• Inventory Control
• Adhere to Company Policies, procedures, and compliance including all regulations regarding firearms
• Demonstrate Company Core Values and Guiding Principles

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensures personal compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
• Completes accurate and proficient sales and loans transactions
• Follows procedures for securing Company and customer assets
• Ensures personal standards for superior customer service
• Ensures personal compliance with the Company’s Code of Conduct and maintains respectful and safe working environment
• Adheres to all local, state, and federal laws and regulations
• Complete all required and assigned training per Company standards
• All other duties as assigned

EDUCATION & EXPERIENCE:

3+ months of customer service experience. High School Diploma or GED required. Must obtain Pawnbroker licensing in states where required.  As required by location assignment, ability to work around firearms, as determined by the ATF.  Meet minimum age requirement of 18.

PHYSICAL DEMANDS & WORK CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand, use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly and independently lift and/or move up to 25 pounds. The Team Member may have to lift more than 25 pounds or items that are too bulky for one person to move.  In those instances, the Team Member is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EZCORP is an Equal Opportunity Employer