Mainframe Infrastructure Engineer (Hybrid Role)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Mainframe Infrastructure Engineers at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Responsibilities

Platform & Infrastructure Operations

• Operate, maintain, and optimize z/OS LPARs, Sysplex, WLM, JES2/JES3, USS/OMVS, TSO/ISPF, SDSF.

• Install, configure, and maintain mainframe software using SMP/E and vendor best practices.

• Monitor and tune system performance using RMF, SMF, OMEGAMON (or equivalent), addressing CPU, memory, I/O, and throughput.

Subsystem & Product Support (MF Application-Adjacent)

• Support and administer DB2 for z/OS, CICS TS, IMS (DB/TM), and IBM MQ: configuration, health checks, upgrades/maintenance, performance tuning, and high availability.

• Work with application teams for deployment validation, capacity estimates, SQL/CICS/IMS tuning, MQ channel/queue configuration, and resolving production incidents.

Production Control & Scheduling

• Manage workload automation and batch scheduling with tools such as Control‑M, CA‑7, ESP/Autosys, or equivalent; ensure batch SLAs and critical path adherence.

• Troubleshoot JCL, dataset management, procs, condition codes, and abends; perform restart/recovery and reruns.

• Improve job streams for efficiency and reliability (dependency modeling, calendars, alerts, event-driven triggers).

Storage Management

• Administer DFSMS (ACS routines, storage groups/classes), DFSMShsm (HSM policies, space management, migration/recall), and Catalog/ICF management (IDCAMS).

• Manage DASD and tape subsystems (e.g., DS8000, TS7700), volumes, VTOCs, data sets, and replication.

• Partner with backup/recovery teams on policy, FlashCopy/Snap, DR readiness, and test execution.

Reliability, Security & Compliance

• Implement and maintain RACF/ACF2/Top Secret security controls; support audits and compliance (SOX, PCI, ISO, etc.).

• Participate in BCP/DR planning, testing, and documentation.

• Apply SRE/operational excellence practices: error budgets, toil reduction, problem elimination, and automation-first mindset.

ITSM & Change Management

• Drive incident, problem, and change processes (e.g., in ServiceNow): root cause analysis, post-incident reviews, and controlled deployments.

• Author and maintain runbooks, SOPs, architecture diagrams, and knowledge articles.

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow Many of our Mainframe Infrastructure Engineers are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Qualifications

• 5+ years in mainframe (z/OS) infrastructure or production support roles.
• Strong hands-on knowledge of z/OS, JES2/JES3, TSO/ISPF, SDSF, USS/OMVS, SMP/E.
• Practical experience with at least two of: DB2, CICS, IMS, IBM MQ (configuration, troubleshooting, performance).
• Production control experience with Control‑M, CA‑7, ESP/Autosys, or equivalent; deep JCL and batch troubleshooting skills.
• Storage fundamentals: DFSMS, DFSMShsm, ICF catalog/IDCAMS, DASD/tape operations, space/VTOC management.
• Proficiency with monitoring and performance analysis (RMF/SMF, OMEGAMON, or similar).
• Familiarity with RACF/ACF2/Top Secret concepts, access models, and audit support.
• Solid understanding of ITIL processes and experience using an ITSM tool (preferably ServiceNow) for incident/problem/change.
• Strong analytical, communication, and stakeholder management skills; ability to work in a follow‑the‑sun/on‑call support model.

Preferred Qualifications

• Experience with Parallel Sysplex, GDPS, XCF, and high-availability designs.
• Advanced tuning skills for DB2 buffer pools, CICS regions, IMS databases, MQ channels/queues.
• Exposure to z/OSMF, Ansible for z/OS, Zowe, or API-driven automation.
• Knowledge of networking on z/OS (TCP/IP stacks, VTAM/SNA, Enterprise Extender).
• Scripting/programming: REXX, Assembler basics, COBOL reading, Python on USS.
• Experience with capacity planning and cost optimization (MSUs, WLM policies).
• Background in regulated/enterprise environments (financial services, government, healthcare, retail).

Technologies (Representative)

• OS & Core: z/OS, JES2/JES3, WLM, USS, TSO/ISPF, SDSF, SMP/E, IPCS
• Subsystems: DB2 for z/OS, CICS TS, IMS DB/TM, IBM MQ
• Scheduling: Control‑M, CA‑7, ESP/Autosys (or similar)
• Monitoring: RMF/SMF, OMEGAMON, SYSVIEW, Mainview, Splunk/ELK (if integrated)
• Storage: DFSMS, DFSMShsm, ICF Catalog/IDCAMS, DS8000, TS7700
• Security: RACF/ACF2/Top Secret, z/OS RACF panels, auditing tools
• ITSM: ServiceNow (Inc/Prob/Change/CMDB)
• Automation/Dev: REXX, JCL, ISPF dialogs, USS shell, Zowe/Ansible (nice to have)

3 days onsite per week, Phoenix Metro Area, Arizona

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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The compensation range for the position in the U.S. is $61,560 to $146,640

based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $73,920 to $175,800

California (All Other): $67,680 to $161,160

Colorado: $61,560 to $146,640

Massachusetts$61,560 to $161,160

New York City: $73,920 to $175,800

Washington: $67,680 to $161,160

Washington DC:$67,680 to $161,160

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.