Managed Services Support Administrator

The Cook & Boardman Group, LLCDover, DE

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

Provide customer support and remote administration for managed and hosted access control systems.Provide remote support to field technicians during commissioning and serviceReview system implementation with customers and ensure compliance with customer requirementsCommunicate issues with Installation and/or Service teams as necessaryComplete work orders, recording time and materials uses accuratelyProvide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similarExperience in configuring access control and surveillance systemsHigh school diploma or equivalent

Knowledge, Skills and Abilities

Demonstrated computer skills including an understanding of networks and topologyExcellent interpersonal skills, including external and internal communication (written and verbal) skillsDemonstrate a desire to learn the industry that CBX Solutions servesWilling and able to work a flexible schedule when required to meet our customers' needs (potential nights, weekends, over-night, etc.)Present oneself in a professional and neat mannerSolid organization, attention to detail and multi-tasking skills

Physical DemandsSpends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds.

Work EnvironmentGeneral office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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FAQs About Managed Services Support Administrator Jobs at The Cook & Boardman Group, LLC

What is the work location for this position at The Cook & Boardman Group, LLC?

This job at The Cook & Boardman Group, LLC is located in Dover, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Cook & Boardman Group, LLC?

Employer has not shared pay details for this role.

What employment applies to this position at The Cook & Boardman Group, LLC?

The Cook & Boardman Group, LLC lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at The Cook & Boardman Group, LLC?

The Cook & Boardman Group, LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by The Cook & Boardman Group, LLC for this role?

The Cook & Boardman Group, LLC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Cook & Boardman Group, LLC?

You can apply for this role at The Cook & Boardman Group, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.