Management Trainee - Sales
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Overview
Job Description
- Spanish-speaking ability preferred to support our Spanish-speaking customer base.
- Greet every member and family warmly at arrival and departure, serving as a welcoming presence for the school.
- Keep the facility clean, organized, and always ready for customers.
- Oversee the first day swimmer process: wristbands, tours, lane walks, and follow up.
- Support daily enrollment efforts by following up on leads via calls and texts under the guidance of the AGM or GM.
- Learn to handle common customer objections and support Front Desk staff in doing the same.
- Shadow and assist the AGM in coaching Front Desk team members through real-time support and feedback.
- Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school, stepping in across aquatics, front desk, and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard.
- A natural communicator - comfortable on the phone and in person with families.
- Comfortable learning new software (we'll train you on our systems).
- Organized, dependable, and proactive about following through.
- 0-1 years in a customer service, sales, or team support role.
- Required to obtain a Lifeguard Certification through Goldfish Swim School, if not already.
- Must be available for evening and weekend shifts.
- Families feel welcomed and cared for from their very first interaction.
- The Front Desk team is supported, coached, and set up to succeed each shift.
- The school feels clean, organized, and running smoothly every day.
- Enrollment growth and retention.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
