Manager, Labor Planning And Workforce Management

Job Description

Job Summary:

The Manager of Labor Planning & Workforce Management supports the development, execution, and continuous improvement of labor forecasting, scheduling, and workforce optimization across a multi-location organization.

This role focuses on operational execution and analytical support of the labor planning lifecycle, partnering with Operations, Finance, HR, and Technology teams to ensure accurate data and forecasts, accurate demand generation, compliant schedules, and effective use of Workforce Management (WFM) tools. The role serves as a key contributor and emerging subject-matter expert within the WFM function.

What will you do?

Labor Forecasting & Planning

• Support the development and maintenance of labor forecasts using historical data, seasonality, and business drivers
• Assist in managing labor plans aligned to operational demand and productivity standards
• Monitor forecast accuracy and performance metrics (e.g., MAPE, variance, schedule accuracy) and report insights
• Help reconcile labor forecasts with budgets and identify risks or variances
• Work continuously to improve forecast accuracy and labor efficiency

Scheduling & Workforce Optimization

• Support labor law compliant labor scheduling strategies that balance customer demand, productivity, and employee experience
• Analyze labor KPIs including coverage, productivity, schedule adherence, and labor cost
• Partner with field leaders to support adoption of standard WFM practices
• Assist in ensuring schedules align with federal, state, and local labor regulations (meal/rest rules, predictive scheduling where applicable)

Workforce Management Systems

• Serve as a functional system admin of the Workforce Management platform
• Support system configuration, testing, upgrades, and enhancements
• Help troubleshoot system issues and partner with IT or vendors to resolve defects
• Support system integrations with POS, HR, payroll, and finance platforms
• Assist with documentation, training materials, and user adoption efforts

Collaboration & Development

• Partner cross-functionally with Operations, Finance, HR, and Technology teams
• Translate labor analytics into clear summaries and recommendations for stakeholders
• Support documentation of labor standards, forecasting methods, and system processes
• Participate in projects and initiatives that build WFM expertise and leadership capability

Qualifications:

Qualifications

Education

• Bachelor's degree in Business, Operations, Analytics, or a related field

Experience

• 4-7 years of experience in Workforce Management, labor planning, and operations
• Experience in leading projects, influencing stakeholders, or mentoring others preferred

Technical Skills

• Working knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)
• Understanding of labor forecasting drivers, labor standards, and scheduling rules
• Comfortable working with system constraints and operational requirements

Analytical Skills

• Strong proficiency in Excel and data analysis
• Exposure to BI tools (Power BI, Tableau, or similar) preferred
• Ability to communicate insights clearly and concisely

Preferred Qualifications

• Experience supporting retail, service-based, or multi-unit operations
• Exposure to labor compliance requirements
• Interest in analytical modeling, forecasting, and optimization
• Relevant coursework or certifications in analytics or operations

Key Competencies

• Strong analytical and problem-solving skills
• Detail-oriented with an operational mindset
• Willingness to learn and grow into greater ownership
• Ability to balance data insights with practical execution
• Effective communication and collaboration skills
• Ability to document processes and follow governance standards

Location & Work Availability:

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits

Company Overview:

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.

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