Manager, Order Management

CadwellKennewick, Washington

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Position Summary:

The Manager, Order Management is responsible for managing the daily operations of the Order Management Team. This position sits on-site in Kennewick, Washington. Key Responsibilities:

Develop an in-depth knowledge of Cadwell’s products and services
Oversee the processing of customer quotations, orders, and changes/returns
Ensure requests and inquiries from customers and field sales are handled, and issues are resolved
Serve as liaison and customer advocate with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly
Oversee and coordinate demo equipment logistics and collaborate with Marketing to support campaigns, promotions, and product launches as needed
Manage and track RMAs, customer incidents, and Out-of-Box Failures (OOBF), ensuring timely resolution, proper documentation, and root cause feedback to appropriate teams
Develop and monitor departmental performance metrics to drive performance
Administer and support CadRent activities, including order processing, tracking, billing coordination, and customer communication
Continuously optimizes team process and manages department expenses to budget
Ensure direct reports are trained and evaluated on their knowledge, skills, capabilities and progress, contributions and commitment to Cadwell’s business success. Provide expertise and technical direction, guidance, and support to team members as needed
Establish and maintain detailed departmental training procedures/materials
Perform other duties as requested, directed, or assigned

Education / Experience:

Bachelor's Degree in Marketing, Business, Finance or related field required
5+ years of management experience required
A minimum of three years of experience as a people manager is required with a proven track record of building and leading high performing teams
Experience managing remote teams is highly desired

Job Knowledge / Requirements:

Highly detail-oriented and organized
A “customer first” mentality
Strong problem-solving and decision-making skills
Communicate clearly and effectively, demonstrating strong listening, speaking, and writing skills; formal presentation skills before internal and external groups to clearly communicate highly technical information and legal requirements
Ability to work successfully as part of a highly dynamic and fast-paced team
Knowledge of Cadwell product lines and technology, and standard concepts, practices, and procedures within the medical devices industry
Competency in computer skills: MS Office and Google applications, ERP, CRM, and query tools
Exhibits Cadwell’s core values of Integrity, Initiative, Accountability, Commitment to Excellence, and Service to Others

Travel & Work Requirements:

General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision and 2-way written/verbal communication. More specific details may be provided as needed or requested.
Extensive use of computer and telephone
Travel may be required; must be able to obtain necessary travel documents
Work hours outside normal business hours may be required to meet business needs

Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com.

Salary Range

$90,000 - $110,000USD

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FAQs About Manager, Order Management Jobs at Cadwell

What is the work location for this position at Cadwell?

This job at Cadwell is located in Kennewick, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cadwell?

Candidates can expect pay range between $90,000–$110,000 for this role.

What employment applies to this position at Cadwell?

Cadwell lists this role as a Full-time position.

What experience level is required for this role at Cadwell?

Cadwell is looking for a candidate with "Director" experience level.

What benefits are offered by Cadwell for this role?

Cadwell offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Cadwell?

You can apply for this role at Cadwell either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.