Manager, Customer Relations
Connective Business SolutionTallahassee, FL
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
General Characteristics
Overall responsibility for establishing, managing and maintaining strategic relationships with external customers in one or more business segments. Regularly interacts with functional groups within the IT organization to communicate and clarify customer requirements. Performs as liaison between enterprise and end-users, outside vendors, contractors, and consultants to define and establish service and support requirements. Investigates and resolves customer relationship problems. May participate in contract negotiation and administration.
Analyzes and determines operational and financial impact of new product and service offerings. Proposes changes or solutions to products and services for optimal business results. Assists in organization change management and functions as an internal consultant in analyzing business processes, assessing and defining customer specifications and requirements, proposing business solutions that prioritizes technology and services needs to satisfy customer requirements, and facilitating solution design, building and testing.
Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Marketing, or other related field. Or equivalent work experience.
Experience: A minimum of 7 years of relevant IT and business work experience. Experience with managing teams and projects.
Breadth: Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex projects as a project leader and the subject matter expert. Frequently reports to a Chief Information Officer, IT Chief Operating Officer or Chief Technology Officer.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
Overall responsibility for establishing, managing and maintaining strategic relationships with external customers in one or more business segments. Regularly interacts with functional groups within the IT organization to communicate and clarify customer requirements. Performs as liaison between enterprise and end-users, outside vendors, contractors, and consultants to define and establish service and support requirements. Investigates and resolves customer relationship problems. May participate in contract negotiation and administration.
Analyzes and determines operational and financial impact of new product and service offerings. Proposes changes or solutions to products and services for optimal business results. Assists in organization change management and functions as an internal consultant in analyzing business processes, assessing and defining customer specifications and requirements, proposing business solutions that prioritizes technology and services needs to satisfy customer requirements, and facilitating solution design, building and testing.
Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Marketing, or other related field. Or equivalent work experience.
Experience: A minimum of 7 years of relevant IT and business work experience. Experience with managing teams and projects.
Breadth: Middle level management. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and/or technical staff. Works on multiple, complex projects as a project leader and the subject matter expert. Frequently reports to a Chief Information Officer, IT Chief Operating Officer or Chief Technology Officer.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
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FAQs About Manager, Customer Relations Jobs at Connective Business Solution
What is the work location for this position at Connective Business Solution?
This job at Connective Business Solution is located in Tallahassee, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Connective Business Solution?
Employer has not shared pay details for this role.
What employment applies to this position at Connective Business Solution?
Connective Business Solution lists this role as a Full-time position.
What experience level is required for this role at Connective Business Solution?
Connective Business Solution is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Connective Business Solution for this role?
Connective Business Solution offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Connective Business Solution?
You can apply for this role at Connective Business Solution either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.