Manager, Controls Services & Support

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description:

Copeland is seeking a Manager, Controls Services & Support to lead global technical support and controls-related technical services across refrigeration and cold chain customer environments.

This role provides leadership for 5 direct reports and a total team of approximately 14 technical professionals, including two technical support supervisors and technical specialists supporting global case resolution, controls programming, third-party integrations, and custom interface solutions across the Copeland Controls portfolio.

In addition to leading global support execution, this role partners closely with OEM stakeholders, Engineering, Product Management, Project Services, and Field Services teams to improve deployment readiness, strengthen integration consistency, and support large-scale customer rollouts.

The Manager plays a critical role in aligning technical support performance with controls services delivery to ensure consistent execution across Copeland's lifecycle services model and enterprise customer commitments.

AS A MANAGER, CONTROLS SERVICES & SUPPORT, YOU WILL:

• Be a technically credible leader with deep experience in HVACR controls systems and solution delivery.

• Translate complex technical challenges into clear execution plans and operational priorities.

• Lead teams responsible for technical delivery in customer-facing environments.

• Operate in matrixed organizations with cross-functional collaboration.

• Focus on building scalable processes and repeatable technical solutions.

• Serve as a strong coach and mentor who develops technical talent and fosters engineering discipline.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor's degree in Engineering, Computer Science, or related technical field.

• Strong background in HVACR controls systems, programming, integrations, and system architecture.

• 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.

• Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.

• Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset, which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in office to drive meaningful connections and to best serve our customers.

#LI-KP1 #LI-Hybrid

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com