Manager, Shipboard Talent Acquisition

Job Summary 

This position is fully responsible for the talent acquisition of qualified and competent Shipboard Hospitality Crew Members, liaising with manning agencies as required, conducting crewinterviews,and entering new hire crew information in the shipboard HR management system before handing over new hires to the Scheduling Managers.  In addition, the positionassiststhe Rotation Specialists with rotation planning, movements, and confirmation of all seagoing hotel personnel,if and when. The position closely collaborates with the corporate hotel management team as well as with the hotel shipboard management teams to understand the requirements of the hospitality talentfor each vessel.

Essential Job Duties

• Conferswith the corporate hotel operations team and theshipboardhotel management toestablishcrew requirement projections. 

• Meetsregularlywith Scheduling Managers todeterminecrewing needs for all vessels.

• Maintains open communication with the hotel operations team to review the resumes and interview feedback ofviablecandidates.

• Collaborates with the marketing communications department toutilizeall social media platforms that can beutilizedto attract competent talent.

• Ensuresall social media platforms are updated and kept fresh with job postings as well as news snippets about company and crew.

• Prescreensand select candidates through video interviews byutilizingbehavioral interview techniques todeterminetechnicalproficiencyand organizational fit.

• Communicateswith Hiring Partnersregardingstaffing needs; sends staffing requisitions as required.  

• Setsup interview schedules forin personinterviews. Communicatesinterview and travel dates, as well as hotel and interviewvenues.

• Conductsin person interviews if local talent can be met in person. 

• Obtains references frompreviousemployers and/or frommanningagencies through which the candidate might have been placed in the past.

• Providesprompt interview feedback to the operations teamin order tofacilitatea prompt decision making process. 

• Approvescandidates or passesthem on to hiring manager foradditionalscreening, specifically candidates for positions that require complex technical competencies, e.g., culinary.

• Extendsverbal and written offer to candidates to approved candidatesin a timely manner(within48 hoursof hiring approval).

• Ensuresreference checks and backgroundchecksare carried outin a timely manner.

• Setsup approved candidates inhumanresources management system. Ensure that bio data is entered completely and accurately.

• Uploadsall provided certificates anddocumentsto crewprofileas.

• Followsup with approved candidates if any information and/or documentation is missing.

• Assistsand guidesapproved candidates through the entire onboarding journey, including the processing and/or obtaining of all required documentation, such as passports, seaman’s book, visas, STCW training certificates, pre-employment medical examination (PEME), and vaccinations.

• Actsas a liaison to hired crew in case of question or concerns connected with shipboard employment, including travel, expenses, living conditions on board, benefits, privileges, medicalcoverage,and the likes.

• Reviewsand managesall company employee referrals; ensure that no favoritism is applied in theselectionof company employeereferred candidates.

• Attends and activelyparticipatesin departmental meetings.

• Monitorsall social media feeds toidentifyqualified candidates.

• Checkscareer portal and contact qualified candidates.

• Checksreferences as needed.  

• Communicateswith applicants and candidates – apply thepersonal touch.

• Assistsapproved candidates with documentation requirements.

• Uploads scans/images of documents/certificates to the respective crew profile in the HR management application.

• Sends outany pre-employment forms/policies that approved candidates have to review and execute.

• Liaises with rotation specialists to review and discuss vessel needs and projected rotations.

• Ensures that travel ready candidates have an assignment and are fully confirmed in the HR management application.

• Ensures that files of new employees are complete andup to datefor returningcrew.

Financial Responsibilities

• Monitorsallexpensesincurred by crew to ensure no unapproved expenses aresubmittedfor reimbursement.

• Ensures the greatest number of direct hires to save onmanningagency fees.

Other Duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. 

Competency

Education:Bachelor’s degree in relevant field preferred. 

Experience:

• Strong background in shipboard talent acquisition, specifically for hospitality crew, including but not limited to service, culinary, bar and housekeeping positions.

• Experience asrecruiterin the cruise industry for a minimum of 2 years and preferably in the hospitality industry.

Skills/Qualifications:

• Discerning judgment, strong analytical skills, a savvy businesssense,and ability to quickly learn new industries and information.

• Ability to manage and prioritize tasks in a dynamic,fast-paced,and complex environment.

• Excellent written and oral English communication skills with the ability to communicate effectively at all levels of theorganization,strongclientand candidate management skills.

• Ability and willingness to communicate effectively with people working in different time zones.

• Good knowledge of international geography as well as the willingness to work with people of different nationalities,cultures,and religions.

• Knowledge of general office practices,procedures,and equipment; ability to prioritize tasks and work independently; strong organizational, interpersonal and communication skills; ability to interact with senior-level management.

• Microsoft Office Suite 365 and higher (Word, Excel, Outlook).

• Good knowledge of Microsoft Excel, including the building of simple formulas,applyingfilters, sorting,formatting,and writing of simple macros for the purpose of analyzing data.

• Basic Windows 10 and 11 Operating Platform knowledge.

• Possess sufficient computer knowledge to use thecompanyproprietary software suites.

• Understanding ofrelational database applications.

Work Environment

Works in a typical office environment with quiet-to-moderate noise generated by computerprinter, faxmachineand light traffic.The positionrequires youto travelextensively;up to60 daysper calendar year.