Manager, Quality Assurance (Credit Risk)

This role leads a critical function responsible for ensuring the organization's risk appetite is being translated appropriately and consistently. This position oversees a team of specialized analysts who conduct post‑execution reviews of operational decisions to verify their soundness, provide a credible challenge to first‑line activities, and manage a collaborative rebuttal process that ensures accuracy, fairness, and transparency in final reporting.

Here's what you can expect from the job and what you need to be successful:

Job Duties

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Develop and execute a quality assurance review plan.
• Supervise detailed reviews to verify compliance with policies, and quality of associated rationale.
• Supervise the detailed review of judgmental decisions in business area.
• Act as the primary point of escalation for disagreements, providing objective adjudication on decisions.
• Facilitate the rebuttal process by sharing preliminary findings with key stakeholders, allowing them to challenge findings or provide missing information.
• Synthesize findings into monthly quality reports for Senior Leadership.
• Identify weaknesses and collaborate across teams to recommend specific updates to policies or training programs.
• Mentor and develop a team, ensuring consistency in standards and technical proficiency across the department.

Essential Skills

• 5+ years of experience in enterprise risk risk governance, and post-execution review
• Minimum one-year experience as a people leader
• Expertise in consumer credit underwriting (mortgage, auto, credit card, or personal loans) with a deep understanding of the credit lifecycle, from originations through collections and recovery
• Knowledge of consumer-specific regulations
• Familiarity with consumer collateral valuation methods
• Ability to interpret consumer credit scores, roll-rates, vintage performance data, and familiarity with basic statistical concepts, such as sampling
• Strong interpersonal skills to navigate the rebuttal process with business units while maintaining the independence of the Second Line
• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.

Location: Hillsboro, OR 97124 | Marlborough, MA 01752 | (HYBRID)

Target Compensation: $130k - $150k annually + Annual Bonus

Benefits options include:

• Traditional medical, dental, and vision coverage
• Generous 401K match
• Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa transfer/ sponsorship for this position

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