Manager, Software Engineering (Checkout Experience)

Want to help us help others? We're hiring! 

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Software Engineer Manager (Checkout), GoFundMe Pro.

The Checkout team is at the heart of how donors give. The team owns the end-to-end donation funnel from landing pages to the payment and confirmation. The team's mission is to maximize conversion, minimize friction, and deliver a high-performance, reliable, secure, and delightful checkout experience.

This team is cross-functional and highly collaborative, partnering closely with Product, Design, Analytics, Payments, Risk, and Platform teams to continuously improve the donor experience while maintaining world-class reliability and performance.

As an Engineering Manager, you will be responsible for building and scaling a high-performing team that optimizes conversion, performance, and reliability across all donation checkout flows.

You'll influence the technical roadmap, champion experimentation and A/B testing frameworks, and ensure that our payment integrations, fraud/risk safeguards, and user flows are seamless and trustworthy. As a hands-on, player-coach manager, you will drive technical excellence, mentor engineers, and shape a culture that values experimentation, autonomy, performance, and end-to-end ownership.

This is a hybrid role that requires 3 days per week at the office, and we are therefore only able to consider candidates who are located or willing to relocate to San Francisco, CA.

The Job

• Lead, mentor, and grow a team of engineers responsible for checkout and donation flows across web and mobile.
• Define and drive the technical roadmap for performance, reliability, and conversion optimization.
• Partner with Product and Design to deliver intuitive, accessible, and high-converting donor experiences.
• Collaborate with Analytics and Data Science to measure, experiment, and optimize conversion funnels.
• Integrate and maintain payment processors, gateways, and fraud/risk controls while ensuring PCI compliance and donor trust.
• Drive performance excellence: page load, interactivity, error monitoring, and global scalability.
• Own engineering best practices, CI/CD, observability, and technical debt reduction.
• Partner with senior leadership to align on strategy, metrics, and priorities.
• Comfortable with jumping on calls with customers to triage/solution problems or configuration challenges.

You 

• 8+ years of software engineering experience in consumer-facing or commerce platforms.
• 3+ years of engineering management experience leading cross-functional teams.
• Deep experience in online commerce, checkout flows, or customer-facing payment flows.
• Proven ability to optimize conversion, performance, and UX.
• Experience integrating payment systems and ensuring reliability at scale.
• Data-driven mindset: experimentation, A/B testing, analytics, and metrics-informed decisions.
• Excellent communication and stakeholder management skills.
• BS/MS in Computer Science, Engineering, or equivalent practical experience.

Preferred

• Experience at commerce, payments, or consumer growth companies 
• Expertise in web and mobile performance optimization, observability, and instrumentation.
• Familiarity with micro-frontends, server-side rendering, and modern frontend frameworks (React, TypeScript).
• Track record of building high-performing engineering teams and mentoring senior engineers.

Why you'll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $204,000 - $306,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com. 

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '24 annual report.

Our annual "Year in Help" report reflects our community's impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.