Manager, Process Transformation - Billing & Collections

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Manager, Process Transformation - Billing & Collections (B&C) will lead a series of transformation initiatives across Billing & Collections to optimize operational efficiencies in order to reduce billing and payment cycle and drive revenue growth. S/he will both identify and drive the implementation of various initiatives, including streamlining and/or automating processes, standardizing processes, and adopting/implementing new technologies. The successful candidate will have past experience working in billing and collections and be familiar with the associated operating processes and systems.

What You Will Do:

• Transformation & Process Improvement: Identify and implement improvements to billing, collections, and e-billing processes and procedures to enhance efficiency.

• Standardization & Documentation: Identify opportunities to implement standardized operating procedures in order to improve efficiency of team. Develop and document procedures.

• Modernize Technology: Identify technology solutions which can assist with eliminating manual processes and ultimately reduce billing and/or payment cycles.

• Project Tracking: Develop project reporting to measure impact of improvement initiatives.

Who You Are:

• Bachelor’s Degree in Business Administration, or equivalent.

• 3-5 years of transformation experience and 5+ years of billing and collections experience in a professional service organization (preferably law firms).

• Knowledge of key systems such as Aderant Expert, ARCS 2G, Billblast, Billstream, ODDR, various e-billing platforms and Chrome River.

• Demonstrated experience in successfully driving change management and implementing transformation initiatives.

• Demonstrated ability to design end-to-end processes

• Proactive problem solver with excellent analytical and organizational skills.

• Strong collaborator and team player with exceptional interpersonal and influencing skills.

• Ability to manage multiple assignments simultaneously while adhering to deadlines.

• Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary.

• Excellent computer skills with proficiency in Microsoft Office applications.

• Travel when required

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

This position is eligible for overtime: NoThe target salary range for this position varies by location and is commensurate with relevant experience: Boston $119,300 - $178,900 | Los Angeles $128,200 - $192,300 | New York $128,200 - $192,300 | Philadelphia $116,900 - $175,300 | San Francisco $137,200 - $205,800 | Santa Monica $128,200 - $192,300 | Silicon Valley $137,200 - $205,800 | Washington DC $119,300 - $178,900