Manager - Client Access & Intake

Harbor is seeking a Manager of Client Access & Intake to join our Port Sylvania team! This position is responsible for coordinating and facilitating a clients access to services in support of the over agency goal of helping clients first. This position ensures accurate registration, timely access to care, insurance verification, and required intake documents are completed.

Position is full-time, 40 hours per week.

REQUIREMENTS

Education:

• Associates degree in business, healthcare, or closely related field.

Experience:

• Minimum of two years customer service/supervisory experience.
• Experience in client registration and insurance verification.
• Proficient in use of technology, skillful in Microsoft applications.

Licensure and Certifications:

• Must maintain active licensure in good standing.
• Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.

Preferred Qualifications:

• Prior experience in Mental Health office.
• Supervisory experience over multiple sites and departments.

RESPONSIBILITIES

Essential Functions and Primary Responsibilities:

• Hires, trains, supervises and evaluates assigned staff.
• Provides coaching, performance management, and disciplinary action as needed.
• Holds regular 1:1 meetings with direct reports and routine team meetings to ensure alignment and communication.
• Preserves confidentiality in all personnel matters.
• Ensures compliance with union contract if supervising union positions.
• Exhibits leadership and team building skills to promote a cooperative atmosphere.
• Completes and submits time sheets for assigned staff.
• Creates standard operating procedures for your departments and share with leadership when necessary.
• Monitors assigned reports and tracks data as necessary.
• Assists in innovation, development and implementation and evaluation of services.
• Collects, compiles, and interprets data on the program.
• Submits required reports in a timely and accurate fashion.
• Ensures adequate coverage for phones.
• Submit orders of supplies and distribute to the team as needed.
• Works as a member of the team to provide backup support to phones and front end revenue cycle duties to ensure excellent customer service and timely payments made to Harbor.
• Approves accurate timesheets for assigned staff on time.
• Assist in eliminating barriers for clients wanting to start or continue treatment.
• Be available by phone to staff for call offs or any evening assistance needed by the team and be flexible with working hours.
• Attends meetings as appropriate.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

General Competencies/Performance Expectations:

• Utilizes information technology systems and software applications effectively and in accordance with organizational standards and security protocols.
• Demonstrates sound judgment by analyzing information thoroughly, reaching timely conclusions, and taking appropriate, decisive action.
• Plans, prioritizes, and organizes work to ensure maximum efficiency, productivity, and quality outcomes.
• Actively seeks and utilizes supervision and feedback appropriately to support professional growth and effective job performance.
• Manages time and utilizes leave in accordance with organizational policies and procedures.
• Effectively communicates with other staff and clients for cross functional success.
• Performs additional duties and responsibilities as assigned to support departmental and organizational needs.

Working Conditions:

• Office, clinical, and remote environment.
• Travel expectations:
• May be required to drive own vehicle to another location to meet with staff, attend onsite meetings or trainings.
• Exposure to confidential information.
• Potential exposure to behavioral or crisis situations.
• This position is non-union.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years.
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year.
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!