Manager, Design Operations

Company Overview

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety - fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you'll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We're proud of our values-forward culture that offers our people:

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Information

Position Overview

The Manager, Design Operations is a leadership role responsible for the direct management of a cohort of designers and the optimization of the team's processes, tools, and workflows. The Design Operations Manager ensures designers have the right environment to deliver usable, viable, and feasible solutions.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Understand work objectives initiating from multiple perspectives and levels including the executive level
• Collaborate with peers in Engineering and Product to advance Design Operations practices and improve cross-functional workflows
• Serve as the first point of contact for new design projects, performing initial assessment of needs and defining scope to ensure readiness for the design team
• Act as a player-coach by contributing to design execution on critical projects, utilizing AI-assisted tools to accelerate delivery and model operational efficiency
• Manage work commitments and resource allocation across multiple teams by understanding underlying business priorities and project timelines
• Audit and improve end-to-end design processes to increase team velocity and consistency; update processes and workflows to accommodate changing business needs
• Leverage technical experience to evaluate and manage the design technology stack (e.g., Figma, testing tools) and communicate tool needs to the wider organization
• Oversee the maintenance, adoption, and organization of design system components and documentation for sharing across the organization
• Deliver consistent, clear, and timely communication regarding team status and operational health to project stakeholders
• Recruits, manages, and develops Product Design staff with varied and complementary skills to support the company's strategy for its products
• Standardize onboarding processes for new design staff to facilitate rapid integration into the team
• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.