Manager, Communications & Strategic Projects To The COO Chief Of Staff

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $86,000.00 - $131,375.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Position Summary

• The Manager, Communications & Strategic Projects to the COO Chief of Staff will report directly to the Chief of Staff to the Chief Operating Officer (COO) and serve as a key partner supporting executive communications, strategic initiatives, and high-priority deliverables across the broader Operations leadership team.
• This individual will play a central role in shaping executive-level materials, advancing special projects, and helping drive alignment and execution across a fast-paced, high-visibility environment. The ideal candidate is an exceptional writer, strong project manager, and strategic thinker who can synthesize complex information into clear, executive-ready materials and actionable insights.
• This role offers significant visibility to senior leadership and an opportunity to contribute meaningfully to enterprise-level strategic priorities.

Key Responsibilities

Executive Communications

• Partner with the Chief of Staff to develop high-quality communications and materials on behalf of the COO and Operations leadership team.
• Draft and refine presentations, talking points, remarks, leadership updates, briefing materials, and executive communications.
• Tailor messaging for diverse audiences, including frontline teams, leadership, executive stakeholders, the CEO, and the Board.
• Own development of select priority communications end-to-end, from initial concept and content development through finalization and delivery.
• Support development of clear, compelling narratives around strategic priorities, operational performance, and key initiatives.

Special Projects & Strategic Support

• Support priority initiatives and special projects on behalf of the COO and VP, Operations & Operational Excellence.
• Own select initiatives end-to-end, helping move work from concept through execution and handoff.
• Help manage projects from planning through execution, including stakeholder coordination, content development, project tracking, and follow-up.
• Drive follow-through on key decisions and help ensure alignment across stakeholders.
• Prepare concise summaries, analyses, and materials to support leadership decision-making.
• Synthesize qualitative and quantitative inputs into actionable insights to support executive decision-making and strategic planning.
• Contribute to cross-functional efforts requiring strong coordination and executive visibility.

Operational Cadence, Change Management & Coordination

• Support the operating cadence of the COO Chief of Staff and broader Operations leadership team, including leadership forums, performance reviews, executive touchpoints, and recurring strategic deliverables.
• Support communication and change management planning for key operational and organizational initiatives.
• Prepare materials and coordination for leadership forums and governance meetings, including Management Committee and other COO-sponsored forums.
• Track deliverables, timelines, and follow-up actions across a portfolio of work.
• Ensure strong organization, responsiveness, and follow-through across priorities.

Qualifications

• Bachelor's degree required
• 4-6+ years of relevant experience in areas such as executive communications, strategy or strategic operations, project management, healthcare administration or hospital operations, or management consulting.
• Exceptional writing, editing, and presentation development skills.
• Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word).
• Experience supporting senior leaders or high-priority initiatives preferred.
• Healthcare or academic medical center experience preferred.

Core Capabilities

• Strong written and verbal communication skills with the ability to synthesize complex information.
• Highly organized with strong attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment, professionalism, and discretion.
• Collaborative and able to build relationships across teams and levels.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.