Manager - Warehouse Control Systems Support

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Warehouse Control System (WCS) Support Manager is responsible for leading the ongoing operational support of warehouse control systems and participating in the design, implementation and integration with automated material handling equipment (MHE), warehouse management systems (WMS), and enterprise platforms (ERP, TMS). This role serves as the primary owner of WCS platforms across one or multiple distribution centers, ensuring system stability, performance, scalability, and alignment with operational objectives. The manager acts as a key liaison between IT, operations, engineering, automation vendors, and system integrators.

Functions                                                                                               

• Lead end-to-end WCS implementations, upgrades, and expansions, including requirements definition, design review, configuration, testing, cutover, and hypercare.
• Partner with automation vendors and system integrators to ensure solutions meet functional, throughput, and availability requirements.
• Develop a WCS roadmap aligned with automation strategy, network growth, and business objectives.
• Coordinate WCS integration with WMS, PLCs, sortation systems, AS/RS, conveyors, robotics, and other automation technologies.

• Own production support for WCS platforms, ensuring high availability and rapid incident resolution.
• Establish support models, escalation paths, SLAs, and on-call coverage.
• Lead root cause analysis for system issues impacting warehouse throughput or service levels.
• Drive continuous improvement initiatives to reduce downtime and improve system performance.

• Act as the primary point of contact between IT, warehouse operations, engineering, and automation vendors.
• Manage vendor relationships, contracts, and performance.
• Translate operational needs into technical requirements and actionable system changes.

• Build, lead, and mentor a team of WCS analysts, engineers, or support specialists (as applicable).
• Define standards for system documentation, change management, testing, and deployment.
• Enforce IT and operational best practices, including cybersecurity, access control, and compliance.

• Evaluate new automation technologies and WCS capabilities.
• Support warehouse process optimization and throughput modeling initiatives.
• Other duties as assigned by management.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Supply Chain or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.
• 5–10 years of experience supporting or implementing WCS, WMS, or warehouse automation systems.
• Hands-on experience with automated warehouse environments (e.g., conveyors, sorters, AS/RS, robotics).
• Strong understanding of system integrations (WCS ↔ WMS ↔ PLC ↔ ERP).
• Proven experience managing vendors, integrators, and cross-functional stakeholders.
• Ability to operate effectively in high-availability, 24/7 distribution environments.
• Experience with leading WCS platforms (e.g., Dematic, Daifuku, Honeywell Intelligrated, Vanderlande, SSI Schaefer, KNAPP, etc.) preferred.
• Knowledge of PLC concepts, industrial networks, and real-time controls preferred.
• Experience supporting large-scale distribution centers or automated fulfillment facilities preferred.
• Project management certification (PMP, Agile, or similar) preferred.
• Experience with Blue Yonder, Manhattan, SAP EWM, or comparable WMS platforms preferred.

Competencies

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact – Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People – Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions/Change Management – Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management – Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

• This position is expected to travel approximately 25% or less.

• You will be required to have a valid passport to travel to Canada or Mexico.

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Benefits offered:

• Medical insurance including HSA, HRA and FSA accounts

• Supplemental insurance including critical illness, hospital indemnity, accidental injury

• Dental Insurance

• Vision Insurance

• Basic Life and Supplemental Life

• Short Term and Long Term Disability

• Paid Parental Leave

• 401(k)

• Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.https://www.eeoc.gov/posterFor California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/