Manager, Education & Training (Contract)
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$80,000-$85,000/year
Benefits
Parental and Family Leave
Job Description
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.Our culture is built through everyday moments, how we behave, make decisions and show up for each other.With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impactfor the people around us and our planet.
Job Summary
As the Education & Training Manager, North America, you will oversee training initiatives from conception to deployment to analysis for our US and Canada Retail field. Training topics include, but are not limited to brand and culture, product knowledge and the customer experience.
Your primary goal will be to deliver measurably effective training programs and initiatives which assist Retail field teams in driving sales, building their talent and providing a seamless and memorable customer experience
Job Responsibilities
- Training Execution, Facilitation and Coaching
- Act as the Subject Matter Expert for training needs for Retail population
- Perform needs analyses to identify strengths and opportunity gaps in existing training programs
- Implement with excellence all training programs based on retail roadmap
- Deliver impactful and memorable trainings either using face-to-face or virtual mediums
- Provide in-store coaching on an as-needed basis on relevant topics
- Develop Training Materials
- Develop engaging and insightful training tools (both digital and physical) to build expertise on topics such as product knowledge, selling behaviors and the customer experience
- Regularly analyze and review existing training tools for continuous improvement
- All other duties or projects as assigned
Key Performance Indicators (KPIs)
- Timely and successful delivery of trainings
- Training satisfaction
- Stakeholder satisfaction
- Budget and cost control
Requirements
Education
- Bachelor’s degree require
Experience & Skills
- 4+ years of experience in retail education or training, preferably within beauty, skincare, or luxury retail
- Passion for developing people, elevating product knowledge, and delivering exceptional customer experiences
- Highly organized, detail‑oriented self‑starter with the ability to manage multiple priorities in a fast‑paced environment
- Compelling communicator and facilitator with confidence delivering engaging education in both in‑person and virtual settings
- Collaborative, relationship‑driven partner who works effectively across teams and with external stakeholders
- Curious, agile learner comfortable adopting new tools and technologies
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with an LMS is a plus
- Able to work in office or remote environments with reliable connectivity
Travel Requirements
- Comfortable traveling regularly throughout the US and Canada, with 1–2 trips per month required
What We Offer
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discount to use on all your favorite L’Occitane en Provence product
The compensation for this role ranges from $80,000 - $85,000. Exact compensation will vary based on factors including but not limited to, experience, skills and geographic location. In addition to annual salary, this position is eligible for participation in a highly competitive bonus program. L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.
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FAQs About Manager, Education & Training (Contract) Jobs at L'Occitane En Provence
What is the work location for this position at L'Occitane En Provence?
This job at L'Occitane En Provence is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at L'Occitane En Provence?
Candidates can expect a pay range of $80,000 and $85,000 per year.
What employment applies to this position at L'Occitane En Provence?
L'Occitane En Provence lists this role as a Full-time position.
What experience level is required for this role at L'Occitane En Provence?
L'Occitane En Provence is looking for a candidate with "Senior-level" experience level.
Does L'Occitane En Provence allow remote work for this role?
Yes, this position at L'Occitane En Provence supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by L'Occitane En Provence for this role?
L'Occitane En Provence offers Parental and Family Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at L'Occitane En Provence?
You can apply for this role at L'Occitane En Provence either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.