Manager, Out-Of-Home Media Operations

Great people make great properties. As an owner, operator and developer of thriving retail centers in the nation's top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding and balanced career.

About the Role:

The Manager, Out-Of-Home Media Operations is responsible for the accurate and dependable execution of static and digital out-of-home media campaigns across the Macerich portfolio of 35+ Class A shopping centers. This role requires strong operational discipline, precise attention to detail, and a service-oriented approach to support Sales, property teams, and external partners. The ideal candidate is organized, proactive, and committed to improving systems, workflows, and data accuracy. This individual ensures campaigns launch correctly, issues are resolved quickly, and stakeholders receive clear and timely communication. The role also contributes to long-term improvements to platforms, processes, and operational standards.

If you thrive in a fast‑moving environment, understand the nuances of static and digital out‑of‑home media, and take pride in flawless execution, you will excel in this role.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do:

Campaign Execution

• Manage end-to-end trafficking for static and digital campaigns including creative intake, quality control, approvals, scheduling, production coordination, installation, and removal.
• Coordinate creative specifications, formatting requirements, approvals, and deadlines with internal teams and external partners.
• Monitor live campaigns for correct placement, timing, delivery, and adherence to brand and property standards.
• Maintain consistent naming conventions and documentation across all contracts, creative assets, and campaign records.

Platform and System Management

• Maintain accurate inventory, maps, descriptions, photos, rate cards, and spec sheets within our Content Management System (CMS), Ayuda.
• Ensure inventory accuracy across industry platforms including Geopath, DoMedia, MediaX, Adstruc, and others.
• Optimize Monday.com boards, dashboards, templates, alerts, and automation to improve workflow visibility and efficiency.
• Participate in long-term platform enhancements including system evaluations, integrations, and operational roadmap development.

Vendor and Property Coordination

• Serve as a central operational liaison across Sales, Creative, Planning, Operations, and Property teams to ensure alignment and timely execution.
• Act as a primary point of contact for installers, production vendors, Fusion, SignBird, and other platform partners.
• Ensure trafficking instructions are complete, accurate, and delivered on schedule.
• Provide property teams with clear visibility into installation timelines, campaign execution, and troubleshooting needs.
• Identify and evaluate cost-efficient vendor options while maintaining quality expectations.

Reporting and Quality Assurance

• Support post-campaign reporting with photos, screenshots, pacing checks, delivery confirmations, and proof-of-performance documentation.
• Conduct regular audits of inventory data, maps, spec sheets, digital content, and documentation to maintain system integrity.

Sales and Marketing Support

• Provide Sales with timely updates on new inventory, installations, workflow enhancements, and system changes.
• Maintain organized shared folders and asset libraries for cross-team access.
• Update sales collateral including capabilities materials, brochures, case studies, and the Business Development photo library.

Team Communication and Collaboration

• Communicate proactively and clearly with Sales, vendors, and property teams to ensure accurate execution and effective issue resolution.
• Participate in internal meetings, provide operational updates, identify risks, and propose solutions.
• Collaborate closely with trafficking teammates to provide coverage during absences.

The Employer retains the right to change or assign other duties to this position.

What You Bring:

• Three or more years of experience in media trafficking, ad operations, or media execution. Experience in out-of-home, digital out-of-home, or retail media environments preferred.
• Familiarity with mall, retail, or place-based advertising environments is preferred.
• Experience working with agencies, national brand clients, installers, or production vendors is a plus.
• Experience with media inventory or CMS platforms such as Ayuda or Broadsign is a plus.
• Proficiency in Microsoft Excel and comfort working with campaign data and schedules, plus proficiency in Microsoft Office and Adobe Creative Suite.
• Strong organizational skills, attention to detail, communication skills, and the ability to manage multiple campaigns and deadlines at once.
• A proactive, solution-oriented mindset and interest in improving systems, processes, and data quality.

Macerich's Total Rewards:

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including a ClassPass membership
• And more…

At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Forever Fridays for our Retail Properties.

The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.

The range for this position is $90,000 - $125,000 with a 15% Bonus Target.

Who We Are:

Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.