Manager, Pharmacy Operations

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Manager of Pharmacy Operations oversees day-to-day dispensing activities, ensuring safe, compliant, and efficient distribution of medications in accordance with organizational policies and federal and state regulations. This role leads a team of pharmacists, technicians, and support staff, driving operational performance, quality standards, and regulatory adherence across pharmacy operations. The position applies broad technical, regulatory, and operational expertise to achieve functional objectives and ensure continuous, reliable service to customers.Essential Functions

• Lead and manage pharmacy staff, including pharmacists, technicians, and support staff, by setting clear goals, providing coaching and performance feedback, and ensuring staffing levels support safe, compliant, and efficient dispensing operations.
• Oversee daily pharmacy operations, ensuring medications and supplies are stored, handled, dispensed, and documented in alignment with organizational policies and applicable federal and state regulations (e.g., Board of Pharmacy, DEA, FDA).
• Maintain ongoing audit readiness by establishing quality protocols, performing regular compliance reviews, and proactively addressing operational or regulatory gaps to ensure successful inspections by state and federal agencies.
• Manage pharmacy budgets and inventory, ensuring proper medication availability, minimizing waste, and maintaining accurate records supporting prescription fulfillment, purchasing, and regulatory requirements.
• Identify training needs and support staff development, partnering with Regulatory Operations, Compliance, HR, and facility leadership to design and implement training programs that reinforce competency and regulatory compliance.
• Collaborate with internal and external stakeholders (e.g., facility leaders, regulatory bodies, veterinary partners) to resolve dispensing issues, address regulatory requirements, and support operational improvement initiatives.
• Lead or support regulatory and compliance activities, including gap assessments, documentation preparation, project coordination, and responding to inquiries or requests for information from state and federal agencies.
• Drive operational improvements by evaluating dispensing, distribution, and purchasing workflows, recommending process enhancements, and developing contingency plans to ensure uninterrupted service delivery.
• Comply with Company and department policies and standards; performs other duties as assigned

People Management

• Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
• Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.

Minimum Requirements

• Doctor of Pharmacy (PharmD) or Bachelor's Degree in Pharmacy
• 6 years pharmacy related experience
• 2 years of prior supervisory or management experience

Preferred Requirements

• Experience working in a distribution or high-volume dispensing environment
• Experience collaborating with regulatory agencies or supporting compliance audits

Skills and Abilities

• Knowledge of veterinary pharmacy regulations or related industry requirements
• Strong knowledge of federal and state laws and regulations governing drug distribution, including DEA, FDA, and Board of Pharmacy requirements.
• Prior experience in a dispensing pharmacy environment with understanding of end to end medication handling workflows.
• Strong leadership and people management skills, including performance management, coaching, and staff development.
• Knowledge of regulatory standards and compliance processes, including audit readiness and corrective action planning.
• Excellent organizational and time management skills with the ability to manage competing priorities in a fast paced environment.
• Strong analytical skills with the ability to evaluate operational issues, identify risks, and recommend data supported solutions.
• Effective communication and collaboration skills for working with internal teams, external partners, and regulatory bodies.

Preferred Licenses and Certifications

• State licensure as a Registered Pharmacist Upon Hire Required

Physical and Cognitive Demands

• Communicate/Hearing
• Communicate/Talking
• Learn New Tasks or Concepts
• Make Timely Decisions in the Context of a Workflow
• Complete Tasks Independently
• Maintain Focus
• Remember Processes & Procedures
• Stationary Position (Seated)
• Vision Constantly

Travel Requirements

• 10% Domestic and International travel

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.