Manager, Market Supply Operations

ProofSouthfield, Michigan

$90,000 - $125,000 / year

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Overview

Schedule

Full-time

Career level

Director

Remote

Option for remote

Compensation

$90,000-$125,000/year

Benefits

Retirement Savings

Dental Insurance

Health Insurance

Job Description

Manager, Market Supply OperationsLocation: Southfield, MI - Full Time, In Person

About Proof

We're Proof, a high-growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.

About the Role

We're looking for an operations-minded manager to lead our Server Acquisition team in Detroit. This team is the engine behind Proof's supply-side growth: they find, vet, onboard, and activate the independent contractor Process Servers that make our marketplace work.

What You'll Own

Team Leadership & Performance Management

Manage and develop a team of four Server Acquisition Specialists based in Detroit
Own performance management, coaching, and accountability for the team
Own the end-to-end acquisition funnel in HubSpot from lead to user activation
Set priorities, run team meetings, and ensure the team is following processes that are focused on the right markets and activities
Identify skill gaps and support individual team member growth

Server Quality & Activation Performance

Track and analyze activation rates by market and by team member to surface opportunities for improvement
Identify when the team is over-activating servers who aren't taking jobs and redirect effort accordingly
Ensure new servers complete the first 30-day new user program and are set up for success before handoff to the Server Experience team

Pricing & Financial Take Rate

Oversee server pricing negotiations to ensure custom rates are set and all agreed rates fall within acceptable margins
Monitor the team's collective take rate and flag outliers for review
Build reporting that makes pricing performance visible and actionable

Cross-Functional Coordination

Partner with Dispatch, Server Experience, and Server Compliance to ensure acquisition supports operational needs and drives overall marketplace reliability
Proactively identify and address coverage gaps
Serve as the acquisition team's representative in cross-functional planning conversations

Who You Are

You've built or managed acquisition funnels for independent contractors at scale, whether in a marketplace, gig-economy, or field-services context. You know that bringing someone onto a platform is different from traditional recruiting: it's part marketing, part operations, part relationship management.

You're comfortable managing and developing people, making decisions independently, and taking ownership of outcomes. There's still infrastructure to build and optimize here, and that suits you.

Qualifications

Required

4+ years of experience in contractor acquisition, marketplace supply, field operations, or a closely related function
Demonstrated experience managing an acquisition or growth funnel, not just filling requisitions
2+ years of experience directly managing and developing a small team
Hands-on experience with HubSpot or a comparable CRM, including building or optimizing funnel workflows
Strong understanding of lead generation, conversion metrics, and funnel optimization
Ability to analyze activation and retention data and translate findings into team direction
Based in or willing to relocate to the Detroit metropolitan area (team is fully in-person)

Preferred

Experience in a two-sided marketplace or platform-based startup
Background in contractor onboarding, compliance, or activation workflows
Experience managing a financial take rate or pricing function
Familiarity with legal services, field services, or gig-economy platforms

Compensation and Benefits

Salary range $90,000 - $125,000 based on experience and location
Competitive performance-based bonus
Medical, dental, vision, and 401k are available
Flexible time off (paid planned and sick time, and paid holidays)
Work-from-home 2 days per month
Necessary equipment provided
This is a full-time, in-person role located in the Detroit Metropolitan Area of Michigan

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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FAQs About Manager, Market Supply Operations Jobs at Proof

What is the work location for this position at Proof?

This job at Proof is located in Southfield, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Proof?

Candidates can expect a pay range of $90,000 and $125,000 per year.

What employment applies to this position at Proof?

Proof lists this role as a Full-time position.

What experience level is required for this role at Proof?

Proof is looking for a candidate with "Director" experience level.

Does Proof allow remote work for this role?

Yes, this position at Proof supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Proof for this role?

Proof offers following benefits: Retirement Savings, Dental Insurance, Health Insurance, Vision Insurance, Paid Holidays, Paid Illness Leave, and Paid Time Off for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Proof?

You can apply for this role at Proof either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.