Manager, Risk Management and Complex Issues – RCS

Job Description Summary

The Risk Management and Complex Issues Manager assists in leading risk management efforts for the RIA & Custody Services (RCS) Division by improving frameworks, implementing policies, and drafting procedures to identify and address key risks associated with Registered Investment Advisors (RIAs) and Introducing Broker-Dealers (IBDs). This role oversees a team, collaborates across departments, ensures regulatory alignment, manages exceptions and reporting, and drives process improvements to strengthen the division’s overall risk posture.

Job Description

Under limited supervision, uses knowledge and skills, obtained through education and/or RIA and securities industry experience, training and/or certification, to assist with creating and supporting risk management frameworks for the RCS Division. Duties include leading a team of associates and improving the division policies and procedures used to identify, analyze, measure, and report on key business risks specifically related to independent Registered Investment Advisors (RIAs) and Introducing Broker-Dealers (IBDs) that custody and clear with Raymond James. Influencing the team to focus on quality and consistency, while partnering with internal departments and external customers is required to identify, research, and resolve problems. 

Essential Duties and Responsibilities:

• Lead risk monitoring and surveillance efforts for RCS in alignment with internal standards, relevant government statutes, and regulations

• Conduct due diligence on new RIA and IBD relationships, including entity reviews and representative background assessments.

• Lead a team of high-performing individuals while continually looking to optimize and drive efficiency for existing processes.

• Directly interacting with customers to research complex issues and provide solutions

• Internally partnering with Enterprise Risk Management, Compliance, Legal, and AML to resolve complex issues.

• Develop key risk indicators (KRI) and appropriate metrics to continuously monitor existing and emerging risks associated with the RCS platform.

• Develop key performance indicators (KPIs) and appropriate metrics to measure the overall effectiveness of the Risk and Complex Issues Program.

• Stay current on evolving regulatory changes and market events impacting RIAs, BDs, and custodians to recommend appropriate responses.

• Drive development of policies, procedures, and standards to mitigate business and operational risks specific to the custody and clearing space.

• Perform gap analyses and needs assessments based on regulatory obligations and the RCS business model.

• Performs other duties and responsibilities as assigned.

Knowledge of:

• Risk management practices and surveillance concepts relevant to the custody and clearing business, its products, and supporting functions.

• Fundamental concepts, practices and procedures of securities industry and/or banking compliance reviews.

• Inherent risks associated with brokerage/banking industry and the controls to mitigate residual risk.

Skill in:

• Proven ability to deliver difficult messages to clients and internal partners.

• Working individually, and in teams, to share information, support colleagues, and encourages participation.

• Leading, developing, and motivating a team to deliver high-quality service.

• Communicating complex or sensitive issues to stakeholders, including senior management, and influencing change.

• Building strong relationships and collaborating across functional areas.

• Managing multiple priorities in a fast-paced environment with shifting demands.

• Delivering accurate, detailed written reports and clear oral presentations

• Making analytical and rule-based decisions supported by sound judgment

Ability to:

• Make quick and effective decisions while balancing risk and the client experience.

• Influence strategic direction and develop tactical plans with substantial latitude for independent actions or decisions.

• Navigate ambiguity and provide comprehensive solutions to complex problems

• Work under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

• Read, analyze, interpret, and apply information from common industry journals, financial reports, and legal documents.

• Delegate effectively by assessing team strengths, assigning work strategically, and ensuring accountability while maintaining high-quality outcomes.

• Optimize work processes, multi-task and handle multiple projects with demonstrated follow-through.

• Gather information, identify linkages and trends, and apply findings to assignments.

• Interpret and apply policies to identify and recommend changes as appropriate.

• Establish and maintain effective working relationships at all levels of the organization

Educational/Previous Experience Requirements:

• Bachelor’s Degree

• Minimum of two (2) years of experience as a people leader and managing direct reports

• Minimum of five (5) years of relevant experience in a financial services environment.

            ~or~

• An equivalent combination of education, training or experience as approved by Human Resources.

Licenses/Certifications:

• FINRA Series 7 and 63/66 strongly preferred

Education

Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied Mathematics

Work Experience

General Experience- 6 to 10 years, Manager Experience- 3 to 6 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

 Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomes

 Make prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matter

 Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-JM1