Manager, Billing & Revenue Operations

Recorded Future is seeking an experienced Manager, Revenue & Billing Operations to lead and scale our billing and revenue accounting processes across a global customer base. This hybrid role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing and revenue outcomes, while also overseeing collections and ensuring efficient cash realization.

You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.

Please Note: This role requires working from the Recorded Future office in Boston, MA at least 2 days per week, with additional team and company events/onsite meetings as needed.

What You'll Do:

Billing Operations & Collections

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation

Revenue Accounting

• Lead and own month-end close activities, including preparation and review of journal entries, balance sheet reconciliations, and revenue flux commentary
• Perform and review contract analyses under ASC 606, including assessment of performance obligations, variable consideration, SSP allocation, and pricing changes
• Stay current on ASC 606/IFRS15 and related US GAAP authoritative literature; perform and document technical accounting research as needed
• Serve as the primary billing-to-revenue liaison, ensuring contract setup and billing schedules align with recognition requirements and downstream reporting
• Act as a key escalation resource for revenue accounting, process, and deal-related issues across the Company's products, pricing, and non-routine transactions
• Support annual SSP analysis and allocation for multi-element arrangements in partnership with the Director of Revenue Accounting
• Manage deal review and pre-booking validation by flagging billing structures that may impact revenue recognition outcomes

Process Ownership & Optimization

• Own and continuously improve billing, AR, and Revenue processes to driving scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments

Controls, Compliance & Audit

• Ensure billing, AR, and Revenue processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership

• Lead, mentor, and develop a high-performing team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

What You'll Bring:

Required Qualifications

• 7+ years of experience in billing operations, revenue accounting, or finance operations, preferably in SaaS or technology
• 3+ years of people management experience or team leadership experience
• Strong Order to Cash & Revenue Accounting experience
• Strong experience with NetSuite and Salesforce
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
• Exposure to Government portal WAAF, including tax and multi-entity environments

The base salary range for this full-time position is $108,000-$162,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

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