Manager - Shared Living

Community Care Network is looking for a Manager - Shared Living to join our team!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through a responsive, innovative and collaborative human service

About the Role:

The Manager of Shared Living is responsible for overseeing the day-to-day operations, compliance, and quality of the Shared Living program while serving as the primary point of contact for Shared Living Providers. This role ensures providers are supported with clear expectations, training, and ongoing guidance, while also maintaining adherence to regulatory, documentation, and program requirements. It involves close coordination with clinical, case management, and operational teams to support placements, manage service changes, address concerns, and ensure consistent communication across all stakeholders.

In addition, the Manager leads provider recruitment, onboarding, and retention efforts, monitors program quality through audits and incident review, and supports financial and operational processes such as provider payments, authorizations, and capacity planning. The role is focused on maintaining strong provider relationships, ensuring compliance and quality standards, and continuously improving outcomes for individuals served within the Shared Living program.

Responsibilities:

Shared Living Provider Oversight

• Serve as the primary contact for Shared Living Providers
• Ensure Residential Inspections are completed
• Monitor provider performance and satisfaction
• Support SLP's with problem-solving and crisis coordination
• Ensure providers understand expectations, policies, and compliance requirements

Compliance and Documentation

• Monitor compliance with:

• DDS Medicaid Manual requirements

• Service documentation expectations

• EVV/timekeeping requirements (if applicable)

• DOL and wage/hour concerns

• Review monthly summaries and provider documentation for quality and completeness

• Coordinate corrective action plans when needed

Coordination with Clinical & Case Management Teams

• Work closely with care managers and program staff regarding:

• Variance requests

• Behavioral or medical concerns

• Service changes

• Transitions and placements

• Participate in team meetings and ISP-related planning as needed

• Help ensure consistency in communication across teams

Recruitment and Retention

• Recruit new Shared Living Providers
• Conduct interviews, orientation, and onboarding
• Develop retention strategies and provider supports
• Coordinate respite coverage planning

Quality Assurance

• Monitor incidents and trends within Shared Living
• Conduct audits of files and documentation
• Track outcomes and satisfaction
• Identify program improvement opportunities

Financial & Operational Coordination

• Coordinate with payroll/billing regarding:

• Provider stipends/payments

• Contracted supports concerns

• Authorization changes

• Monitor vacancies and placement capacity

• Assist leadership with forecasting provider and staffing needs

Other duties as assigned.

Qualifications:

• Bachelor's degree in human services, social work, psychology, healthcare administration, or related field preferred; equivalent combination of education and experience considered
• 3-5 years of experience in intellectual/developmental disabilities (I/DD), residential services, or community-based programs
• Experience in shared living, case management, quality assurance, or compliance strongly preferred
• Knowledge of Medicaid-funded services and applicable state/federal regulations
• Strong understanding of residential service delivery and shared living models
• Knowledge of compliance, documentation standards, and quality assurance practices
• Ability to build and maintain effective provider and stakeholder relationships
• Strong communication, coaching, and conflict resolution skills
• Demonstrated ability to manage multiple priorities and maintain attention to detail
• Analytical skills with the ability to identify trends, risks, and improvement opportunities
• Collaborative approach with cross-functional teams including clinical, billing, and operations
• Ability to work independently while exercising sound judgment and decision-making
• Must have a valid driver's license, and reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• *Successful completion of a criminal history background check after hire.

Benefits:

• Competitive Salary $63,000.00-$70,500.00 (compensation is typically dependent upon experience)

• Comprehensive Benefit Package

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Retirement plan

• Tuition reimbursement

• Vision insurance

• Career Training and Development

• Collaborative and engaging team meetings with supervision

Our work is guided by our Core Values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and Continuous Learning and Growth.

CCN is an Equal Opportunity Employer.