Manager, Project Management & Service
SandvikTualatin, Oregon
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Overview
Schedule
Full-time
Education
Engineering (PE)
PMP
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
Manager, Project Management & Service
📍Location:Tualatin, OR (On-Site)🏢Business Unit:ZeroTouch Manufacturing – A Sandvik Company🕒Employment Type:Full-Time, Permanent
About the Role
ZeroTouch Manufacturing, part of Sandvik, is seeking aManager, Project Management & Serviceto join our growing team in Tualatin, Oregon.
This highly visible role combines strategic project leadership with operational service leadership. As the business owner of assigned projects, you will be responsible for ensuring successful delivery of customer orders and internal initiatives while driving customer satisfaction, operational excellence, and company profitability. You will lead projects from customer order handoff through customer acceptance and formal project closeout while serving as the primary customer interface throughout execution.
In addition, you will play a key role in developing and scaling our Service function, helping build the processes, infrastructure, and customer support capabilities needed to support our growing installed base of advanced automation and precision manufacturing solutions.
This position offers the opportunity to collaborate across Engineering, Product Management, Operations, Finance, Supply Chain, Quality, Sales, and Service while helping customers achieve success through innovative automation technologies.
What You'll Do
- Lead project execution from customer order handoff through Site Acceptance Testing (SAT), customer acceptance, and formal project closeout.
- Serve as the primary customer point of contact throughout project execution and act as the Voice of the Customer within ZeroTouch.
- Develop and maintain project schedules, budgets, resource plans, forecasts, and risk mitigation strategies.
- Lead cross-functional teams across Engineering, Product Management, Operations, Supply Chain, Finance, Applications, Quality, Sales, and Service.
- Define project objectives, milestones, deliverables, critical paths, and execution plans.
- Monitor project performance against scope, schedule, and budget commitments while implementing corrective actions when needed.
- Manage project financial performance, including revenue forecasting, cost tracking, margin management, and variance analysis.
- Lead project change management activities while ensuring alignment with customer requirements and contractual commitments.
- Identify, assess, and mitigate project risks and opportunities through proactive planning and escalation.
- Coordinate activities of suppliers, subcontractors, and external integration partners.
- Communicate project status, financial performance, risks, and recovery plans to customers and executive leadership.
- Ensure successful completion of customer acceptance requirements and transition of projects to the Service organization.
- Drive continuous improvement initiatives that improve project execution, operational efficiency, and customer satisfaction.
- Lead day-to-day service planning, prioritization, and coordination of field service and customer support activities.
- Develop service processes, response procedures, documentation standards, and performance metrics to support business growth.
- Monitor service performance, customer satisfaction, response times, and issue resolution effectiveness.
- Partner with Engineering, Product Management, and Quality teams to identify recurring issues and implement corrective actions.
- Support aftermarket business opportunities including service agreements, upgrades, spare parts, and recurring customer support programs.
- Contribute to future organizational growth by helping establish scalable service staffing models and operational processes.
What We're Looking For
- Proven ability to lead cross-functional teams and drive accountability without direct authority.
- Strong customer focus with the ability to build trusted relationships and effectively manage stakeholder expectations.
- Excellent organizational, planning, and problem-solving skills.
- Strong financial and business acumen with the ability to manage project budgets, forecasts, and profitability.
- Ability to balance multiple priorities in a fast-paced and dynamic environment.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong leadership, negotiation, and conflict-resolution capabilities.
- Proactive and solutions-oriented mindset with a focus on continuous improvement.
- Experience supporting customer service, field service, customer success, or post-installation support activities preferred.
- Willingness to travel domestically and internationally as business needs require.
Qualifications
- Bachelor's degree in Engineering, Business, Project Management, or a related technical discipline.
- PMP Certification required.
- 3–5+ years of experience managing complex capital equipment, industrial automation, manufacturing, or technology-focused projects.
- Strong understanding of project management principles, risk management, and financial controls.
- Demonstrated success leading projects within a matrixed organization.
- Experience managing project budgets, forecasting, cost controls, and customer-facing deliverables.
- Strong technical, operational, and business acumen.
- Experience with Jira, Confluence, ERP systems (EPICOR preferred), and Microsoft Office applications.
- Experience supporting customer service organizations or post-installation operations is preferred.
Additional Information
- This position is based in our Tualatin, Oregon facility and requires on-site collaboration.
- Domestic and international travel of approximately20–30%is required.
- A valid passport, or the ability to obtain one, is required.
Why Join ZeroTouch Manufacturing?
- Lead high-impact customer projects utilizing cutting-edge automation, robotics, and precision manufacturing technologies.
- Play a key role in shaping and growing ZeroTouch's Service organization and customer success capabilities.
- Collaborate with multidisciplinary teams across engineering, operations, product management, finance, quality, and service.
- Influence the delivery of innovative solutions that help customers improve quality, productivity, and manufacturing performance.
- Enjoy career growth and professional development opportunities within Sandvik, a global leader in engineering, technology, and sustainable manufacturing solutions.
- Join a collaborative culture that values accountability, innovation, customer focus, and continuous improvement.
ZeroTouch Manufacturing, a subsidiary of Sandvik, is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Applicants who require accommodation due to a disability at any point during the application process may contact Human Resources athrsupport.us@sandvik.com. Sandvik provides reasonable accommodations for employees and applicants with disabilities consistent with applicable laws.
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FAQs About Manager, Project Management & Service Jobs at Sandvik
What is the work location for this position at Sandvik?
This job at Sandvik is located in Tualatin, Oregon, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sandvik?
Employer has not shared pay details for this role.
What employment applies to this position at Sandvik?
Sandvik lists this role as a Full-time position.
What experience level is required for this role at Sandvik?
Sandvik is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position includes Engineering (PE) and PMP. Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Sandvik for this role?
Sandvik offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Sandvik?
You can apply for this role at Sandvik either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.