Manager, Workplace Design And Services
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Job Description
Role Overview
The Manager, Workplace Design & Services is a senior leadership role that blends design thinking, client strategy, and people leadership. This position is ideal for an Interior Design professional or design-forward leader who enjoys shaping workplace experiences, strengthening client relationships, and leading high-performing teams.
In this role, you'll oversee the strategic growth and delivery of Storr's Workplace Design & Services offering-ensuring exceptional client experiences, thoughtful service expansion, and strong operational execution. You'll partner closely with clients, designers, and internal leaders to align design intent with long-term workplace solutions.
What You'll Do
Client & Design Leadership
- Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts
- Partner with clients to expand workplace services through thoughtful, design-informed solutions
- Ensure overall client satisfaction through proactive relationship management and service excellence
Strategy & Business Planning
- Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast
- Develop customer-specific Account Plans aligned with client goals and workplace strategy
- Identify opportunities to expand services, improve efficiencies, and drive profitable growth
People & Team Leadership
- Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives
- Foster a collaborative, design-forward team culture that supports growth and engagement
- Conduct regular performance check-ins and bi-annual development conversations
Operational Excellence
- Provide procedural leadership to ensure consistent, high-quality service delivery
- Champion continuous improvement across processes, systems, and team workflows
- Serve as a liaison between the design team, operations, sales, and executive leadership
Customer Experience & Quality
- Maintain strong customer satisfaction metrics, including survey scores and client scorecards
- Lead departmental customer satisfaction initiatives and quarterly bonus goals
- Reinforce Storr's service standards, including adherence to the Sundown Rule
What We're Looking For
- Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred)
- 5-8 years of progressive leadership and management experience
- Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services
- Strong ability to connect design vision with business outcomes
- Confident communicator who can lead conversations with clients, designers, and executives
Skills That Will Set You Apart
- Design-literate leader who understands workplace strategy and commercial interiors
- Strong organizational, analytical, and follow-through skills
- Ability to read plans, scales, and installation drawings
- Proven ability to build consensus and lead cross-functional teams
- Creative problem-solver with a practical, solutions-oriented mindset
Why This Role Is Compelling
This is not a traditional "operations" role. It's an opportunity to lead at the intersection of design, client strategy, and service delivery, with a clear path for growth and influence within the organization.
If you're an Interior Design professional ready to step into broader leadership-or a people-focused manager who thrives in design-driven environments-this role offers the chance to shape workplaces, teams, and long-term client partnerships.
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