Manager, Service Center - Tforce Freight

T-ForceLincoln, RI

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Job Title: Manager, Service Center

Job Summary:

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities:

Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
Observes dock operations to ensure established work procedures are followed.
Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
Communicates updated corporate policies and service center work rules.
Manages and maintains customer relationships, resolves issues, and retains customers.
Identifies individual and team skill gaps and developmental opportunities.
Oversees Managers and Supervisors.

Job Requirements:

U.S. citizen or otherwise authorized to work in the U.S.
Excellent Verbal and Written Communication Skills- Required
Bachelor's Degree or international equivalent - Preferred

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FAQs About Manager, Service Center - Tforce Freight Jobs at T-Force

What is the work location for this position at T-Force?

This job at T-Force is located in Lincoln, RI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at T-Force?

Employer has not shared pay details for this role.

What employment applies to this position at T-Force?

T-Force lists this role as a Full-time position.

What experience level is required for this role at T-Force?

T-Force is looking for a candidate with "Director" experience level.

What benefits are offered by T-Force for this role?

T-Force offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at T-Force?

You can apply for this role at T-Force either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.