Manager, Product

Who We Are

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

The Manager, Product is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays). This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

The Opportunity

Manager, Product is a highly collaborative role with endless opportunities to impact our teams, clients, and company. You'll form close relationships with client stakeholders to understand their goals and vision and will lead multidisciplinary teams to iteratively bring that vision to life. You'll play a key role in shaping the future of the Product Lead discipline while coaching individuals and teams, managing direct reports, and still having the opportunity to build unique products with our partners.

Responsibilities

• Build strong client relationships and lead teams in building solutions that align with product vision and outcomes

• Collaborate with cross-functional teams to iteratively deliver products that are in line with time and budget constraints

• Coach internal and external teams on improved processes and practices

• Establish and manage complex requirement backlogs that consider multiple platforms

• Facilitate discussions and create processes for scope management and feature prioritization

• Collaborate with product designers and engineers to create best-in-class user experiences

• Lead technical discussions with engineers to help define system architecture and data flows in order to guide feature development

• Organize and lead journey mapping, user story mapping, and other product-oriented workshops

• Manage direct reports and mentor other Product Leads to help further their career growth

• Help drive improvement and development of the Product Architecture discipline within the organization

• Embody a growth mindset and apply it to your leadership style

Qualifications

• 7+ years of experience in the software development industry as a Product Manager, Product Owner, Technical Business Analyst, Requirements Manager, or related position

• Experience managing and leading software projects with complex scope

• Previous direct management and leadership experience

• Comfortable conducting 1:1s with individuals and coaching colleagues and teams on their craft, while always contributing toward a psychologically safe environment

• Strong knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the ability to quickly spin up on new technologies

• Comfortable with sizing solutions based on project constraints (i.e., time/scope/budget)

• Possess strong documentation and technical writing skills, with proficiency in using user stories, acceptance criteria, requirements documentation methods, flow diagrams, and API documentation

• Possess a strong understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape

• Agency and/or consulting experience with a variety of clients and industries

• Professional or personal experience utilizing AI tools

Bonus Points

• Experience with product research and strategy

• Knowledge of UI/UX platforms and design thinking

• Certified ScrumMaster and/or Certified Scrum Product Owner

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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