Manager, Knowledge Management, Business Delivery

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$99,100.00 - $163,400.001The Manager, Business Delivery is responsible for contributing to the definition, execution and implementation of a business capability in support of the attainment of a business vision. Typically they will be responsible for a segment of a broader vision / strategy, and accountable for aligning with the broader vision. The Manager, Business Delivery, working collaboratively with the technology leaders, is responsible for definition of the required capabilities, translated into epics and candidate features which can be aligned with multiple Value Streams for execution. The Manager, Business Delivery, remains aligned with this work through execution to understand what and when the capabilities are being delivered in order to inform the business readiness planning and execution. They lead change management / business readiness planning and execution across impacted business areas. In this role, that capability is Knowledge Management, ensuring the organizations knowledge base is accurate, governed, and structured to support both business operations and AI-enabled workflows. This role will not manage people at this time.

What Will You Do?

• Responsible for a segment of a broad high-level business vision and translating it into a strategy and capabilities; participates in business discussions to define the value of what is being delivered.
• Understands the business vision, strategies, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
• Helps to define both employee and customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.
• Participates in, and at times leads, the definition and refinement of business need, solutions, process flows, and resulting epics and candidate features in partnership with the business leaders. Business vision and resulting strategies may align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs and key milestones for the proposed solutions.
• Supports business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall line of business and Enterprise architecture.
• Partners with business leaders to ensure delivery and execution of projects or programs to ensure business capability is realized as well as to lead business readiness / change management / implementation of the capabilities being delivered as part of the achievement of the business goals and strategies.
• Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives and in partnership with business and technology develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalate issues.
• Participates in updates with all levels up to and including Senior Leadership and serves as a liaison to the business community to ensure that its needs are fully understood by the project team; demonstrates executive leadership communication capabilities on a limited basis.
• Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
• Owns and evolves knowledge management standards including content lifecycle, taxonomy, ownership, and content quality standards that ensure the knowledge base remains accurate, current, and ready for AI-enabled workflows.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 6+ years of related experience.
• Demonstrated ability to apply AI tools to content workflows, including prompting, AI-assisted authoring, and human-in-the-loop review practices.
• Experience engaging senior business stakeholders and translating operational knowledge needs into structured content solutions.
• Prior experience setting content governance standards.
• Ability to structure, govern, and maintain a high-quality knowledge base.
• Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship 
• Prior experience in strategy development.
• Prior experience in project management.
• Prior software delivery experience.
• Bachelor’s or advanced degree.
• Prior experience within the P&C industry.
• 3+ years of experience in knowledge management, content strategy, or information architecture.
• Demonstrated ability to operate independently at a program level and drive outcomes across a content domain.
• KM certification or equivalent continuing education preferred but not required.

What is a Must Have?

• 3 years of related experience.