Manager, Account Management - Intermodal Operations

About the Role

An Operations Manager, Intermodal Operations sets the strategy across their team, supporting intermodal account operations for customers across the brokerage and transportation management lines of business. Working closely with their stakeholders and senior leadership, they fully understand the levers that drive key performance metrics. They are expected to create operational efficiency within their team, drive adoption toward process improvement, and demonstrate strong management and team development capabilities. They are a visible leader with broad influence and relationships across the organization. 

This person will manage a team consisting of operations coordinators and account managers in the US and MX. At this level, they are expected to drive team efficiency, improve account service and financial health, and regularly use data in internal and external stakeholder engagement. They should be comfortable presenting to customers, crafting account strategy, and driving team accountability.

What the Candidate Will Do:

• Effectively translate business unit goals into an operational plan for their team. 
• Identify problems before they surface and solve key pain points for Uber Freight customers and the Uber Freight internal org. 
• Build and inspire a culture of high quality customer service across the Uber Freight organization. 
• Allocate team resources appropriately to meet objectives. 
• Build a data-driven culture of continuous improvement, form relationships across the organization, and manage through conflict appropriately. 
• Influence the broader organization on the importance of customer obsession and defect reduction. 
• See and unlock new business opportunities with measured impact to company objectives 
• Seek opportunities for account growth and reducing accessorial losses. 

Basic Qualifications

• Bachelors degree and/or 4+ years of working experience   
• 2+ years of experience in the Freight industry, particularly in Intermodal 
• 1+ years of managerial experience 

Preferred Qualifications

• Strong organizational skills 
• A bias for using data to make informed decisions 
• Experience working with hybrid teams and stakeholders to accomplish business goals 
• History of setting a vision for a team, especially through use of data 
• Trusted advisor across their peer group

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The target base salary is between $73,000-90,000 

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.