Manager, Risk & Claims

Position Overview:

We are seeking a highly motivated and goal-oriented Manager, Risk & Claims to join our team. The ideal candidate will have a strong background in risk management, with experience in claim management, contract reviews, insurance analytics, and insurance renewal processes. This role presents an excellent opportunity for someone who is eager to learn and grow into a larger leadership role within our organization.

Key Responsibilities:

• Following the direction of leadership, oversee the daily elements of the company's risk management program, including identifying, assessing, and mitigating operational, financial, and strategic risks.
• Oversee the successful handling of workers compensation, auto liability and general liability claims in the US and Canada including reserve and settlement approval, implementation of cost containment measures and successful resolution of claims. Serve as primary resource/liaison for TPA and internal stakeholders.
• Utilize insurance analytics and data-driven insights to evaluate claims program performance, identify trends, and recommend enhancements to risk management strategies.
• Develop and maintain relationships with Field leaders to provide updates on open workers compensation claims, influence safety culture and return to work opportunities
• Provide strategic guidance and oversight of the litigation management program
• Lead the insurance allocation process to drive accountability and ensure seamless interaction with operations and accounting.
• Conduct thorough reviews of contracts, agreements, and leases to identify potential risks and liabilities, and recommend appropriate risk mitigation strategies.
• Coordinate the collection and auditing of renewal materials for and the maintenance of insurance policies, including reviewing policy terms and conditions, and ensuring compliance with contractual requirements.
• Gather insurance underwriting information and loss data, prepare submission documents, and assist in negotiating terms and pricing with insurance providers
• Develop and maintain relationships with insurance brokers, carriers, and other external partners to optimize insurance program effectiveness and cost efficiency.
• Provide guidance and support to internal stakeholders on risk management best practices, insurance coverage issues, and contract negotiation strategies.
• Actively participate in professional development opportunities to expand knowledge and skills in risk management and insurance.

Qualifications:

• Bachelor's degree in Risk Management, Business Administration, Finance, or a related field; advanced degree or professional certification (e.g., ARM, CPCU) preferred.
• 5-10 years of experience in risk management or insurance-related roles, with details experience relevant to claims, TPAs, policy management, renewal marketing, and Certificate of Insurance management.
• Strong understanding of insurance principles, policies, and practices, with experience in claim management, contract reviews, and insurance analytics.
• Excellent analytical skills, with the ability to analyze complex data sets and communicate findings effectively to key stakeholders. Experience with Power BI preferred.
• Detail-oriented with strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external partners.
• Demonstrated commitment to continuous learning and professional growth, with a desire to expand knowledge and skills in risk management and insurance.
• Experience in both the United States and Canada is preferred, but not necessary.