Manager, Operations - Seller Engagement - Risk
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Overview
Schedule
Full-time
Part-time
Career level
Director
Remote
On-site
Compensation
$70,000-$169,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Position Summary...
As the Manager, Seller Engagement, you will lead seller engagement initiatives supporting Walmart Marketplace's Seller Risk organization. You will partner closely with Business Operations, Seller Support, Marketing, and Product stakeholders to develop communication strategies that help sellers understand risk expectations, policy requirements, compliance obligations, and enforcement actions while building trust and transparency throughout the seller experience.What you'll do...
You will serve as the primary Seller Engagement partner for the Seller Risk organization, translating business priorities into effective seller-facing communications, go-to-market strategies, and enablement programs. Using customer insights and business data, you will continuously evaluate and improve how we engage sellers to drive understanding, encourage compliant behaviors, and improve business outcomes.
Success in this role will be measured by your ability to develop effective engagement strategies, influence cross-functional initiatives, improve seller understanding, and continuouslyoptimizethesellerexperience through data-driven decision making.
Key Responsibilities:
- Seller Engagement Strategy
- Partner with the Senior Manager to execute the Seller Engagement strategy for the Seller Risk organization.
- Serve as the primary Seller Engagement partner for Seller Risk, ensuring communications align with business priorities and seller needs.
- Identifyopportunities to improve seller understanding, simplify complex risk experiences, and increase transparency across seller touchpoints.
- Recommend improvements to engagement strategies based on customer feedback, business priorities, and measurable impact.
- Go-to-Market Strategy
- Lead seller engagement strategies for new risk products, policies, enforcement programs, pilots, and operational initiatives.
- Develop communication plans, messaging frameworks, enablement materials, and launch strategies.
- Partner with cross-functional stakeholders to ensure coordinated execution across all seller-facing channels.
- Balance immediate business priorities with a scalable and consistent communication approach.
- Customer Insights and Continuous Improvement
- Gather and analyze seller feedback, engagement metrics, behavioral data, and operational insights toidentifyopportunities for improvement.
- Measure the effectiveness of seller engagement initiatives and recommend optimizations.
- Translate seller insights into recommendations that improve products, processes, and seller experiences.
- Foster a culture of experimentation, learning, and continuous improvement.
- Cross-functional Partnership
- Build trusted partnerships across Product, Business Operations, Seller Support, Marketing, Policy, and other stakeholder teams.
- Represent the voice of the seller throughout planning and execution activities.
- Influence communication strategies using customer insights and business knowledge.
- Support organizational readiness through internal communications, enablement, and stakeholder alignment.
Who You Are:
- A strategic thinker who translates customer insights into engagement strategies that improve seller and business outcomes.
- A strong cross-functional partner who builds alignment and drives execution across multiple stakeholder groups.
- A data-driven decision maker who continuously measures, learns, and improves seller engagement strategies.
- An exceptional communicator who simplifies complex topics and develops compelling communications for diverse audiences.
- A proactive problem solver who thrives in fast-paced, ambiguous environments and delivers results.
Required Qualifications:
- Bachelor's degree in Business, Marketing, Communications, ora relatedfield.
- 5+ years of experience in product marketing, communications, customer engagement, go-to-market strategy, ora relateddiscipline.
- Experience leading complex cross-functional initiatives.
- Demonstrated experience developing and executing communication or go-to-market strategies for products, programs, or operational initiatives.
- Strong strategic thinking and problem-solving skills with the ability to connect customer needs to business outcomes.
- Experience using qualitative and quantitative data to inform decisions, measure impact, and drive continuous improvement.
- Exceptional written, verbal, and executive communication skills.
- Proven ability to influence cross-functional stakeholders and drive alignment across multiple organizations.
Preferred Qualifications:
- Experience within eCommerce, online marketplaces, trust & safety, risk, compliance, or seller ecosystems.
- Experience building customer engagement, enablement, or customer education programs atscale.
- Experience applying customer research, behavioral insights, experimentation, and analytics to improve customer experiences.
- Familiarity with customer journey mapping, communication strategy, content governance, and change management.
- MBA or advanced degree in Business, Marketing, Communications, ora relatedfield.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management- Project Management Professional- CertificationPrimary Location...
1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Manager, Operations - Seller Engagement - Risk Jobs at Walmart
What is the work location for this position at Walmart?
This job at Walmart is located in Bentonville, Arkansas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Walmart?
Candidates can expect a pay range of $70,000 and $169,000 per year.
What employment applies to this position at Walmart?
Walmart lists this position under the following employment categories:
- Full-time
- Part-time
What experience level is required for this role at Walmart?
Walmart is looking for a candidate with "Director" experience level.
What benefits are offered by Walmart for this role?
Walmart offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Walmart?
You can apply for this role at Walmart either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.