Manager, Healthcare Payer Practice

Are you ready to make an impact?

West Monroe is seeking a Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Manager, you will serve as a client service leader responsible for managing complex client engagements, leading multidisciplinary teams, building trusted client relationships, and driving measurable business outcomes. You will play a key role in growing client accounts, developing our consulting talent, and contributing to the continued growth of the Healthcare Practice.

Responsibilities

Client Delivery

• Lead end-to-end client engagements, managing scope, budget, timelines, profitability, multiple workstreams, and overall delivery quality
• Serve as a trusted advisor to client stakeholders, providing strategic guidance on business transformation and operational improvement initiatives
• Lead cross-functional teams to implement processes and technology that drive business value and improve operational efficiency across business and technical functions
• Partner with executive and business stakeholders to define future-state operating models, business processes, and transformation roadmaps
• Facilitate executive workshops to define strategic vision, business requirements, and implementation priorities across the healthcare ecosystem
• Oversee solution evaluations and recommendations aligned with leading healthcare industry practices
• Manage project risks, ensure adherence to quality assurance, legal, and risk management standards, and proactively resolve delivery challenges
• Lead multiple engagements concurrently while ensuring high-quality client outcomes and strong client satisfaction
• Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients

Project & Engagement Leadership

• Own engagement planning, staffing, financial management, project reporting, and overall delivery governance
• Develop executive-level communications, steering committee materials, implementation plans, and strategic recommendations
• Monitor engagement financial performance, proactively managing scope, budgets, profitability, and resource allocation
• Build and lead high-performing project teams while coaching consultants and senior consultants throughout delivery
• Foster strong collaboration across West Monroe and client teams to ensure successful project execution

Business Development

• Participate in pursuits for new clients, change orders, and engagement extensions
• Identify opportunities to expand existing client relationships through proactive account management and organic growth conversations
• Support proposal development, solution design, client presentations, and sales strategy
• Build trusted relationships with healthcare executives and contribute to expanding West Monroe's presence within the market
• Represent West Monroe through industry events, networking, and thought leadership activities

Practice Development

• Coach, mentor, and develop consultants and senior consultants while serving as a Career Advisor
• Help recruit, interview, and retain top consulting talent
• Develop and enhance methodologies, tools, reusable assets, and delivery approaches that improve engagement quality and consistency
• Share healthcare industry expertise across the practice and contribute to knowledge development
• Participate in internal initiatives that strengthen West Monroe's culture, collaboration, and inclusive community

Qualifications

• Bachelor's degree or equivalent experience required
• 6+ years of consulting experience working directly with external healthcare clients, including experience leading client engagements and managing consulting teams
• Strong understanding of healthcare payer and/or dental plan operations
• Experience leading large transformation initiatives involving organizational transformation, process improvement, operating model design, technology implementation, or product development
• Demonstrated experience managing engagement scope, budgets, project financials, staffing, and multiple concurrent workstreams
• Experience leading cross-functional consulting teams and mentoring junior team members
• Strong executive presence with the ability to influence senior and executive-level stakeholders
• Experience leading business development activities, including proposals, client presentations, account expansion, and identifying follow-on opportunities
• Strong project management, organizational, and problem-solving skills
• Excellent written, verbal, and presentation skills
• Ability to travel to client sites (30–50%)
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

Other consultancies talk at you.At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.