Manager Customer Relations

Gables Search GroupLa Vista, NE

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Job Description

Manager Customer Relations #3572662

Job Title:Manager Customer Relations

Location: La Vista, NE

Salary Compensation: $62,000 - 95,000 per year (Salary commensurate with experience.)

Work Location: On-Site Only (Not remote or hybrid)

Job Type: Direct Hire

Industry: Manufacturing

Company Size: 100-500 million in annual revenue

Keys to Job: Bachelor's degree in business or related field; demonstrated customer-service leadership and team management experience; advanced Excel, Outlook, Teams, and CRM proficiency; strong data-driven decision-making, communication, and problem-solving skills; ability to lead in a dynamic environment.

Position Overview

This leadership position directs a team of customer-service professionals to deliver outstanding support for order processing, contract management, quoting, and issue resolution. You will drive operational improvements through data analysis, team development, and cross-functional collaboration while ensuring high service standards. The role starts fully on-site with hybrid flexibility available after successful performance.

Core Responsibilities

· Leading, coaching, and developing a team of 10-20 customer-service staff to achieve world-class service levels and strict adherence to sales and operational procedures.

· Monitoring and adjusting staffing to effectively manage call volumes, order throughput, and quote demands while serving as the primary escalation resource for complex customer situations.

· Leveraging data analytics and reporting to identify process optimization opportunities and elevate overall service performance.

· Partnering with inside sales, operations, and other departments to refine systems, share best practices across regions, and support strategic initiatives.

· Overseeing full-cycle talent management including recruitment, training, performance evaluations, and professional development planning.

· Upholding organizational quality, safety, and core-value standards while participating in occasional travel for customer engagements or industry events (under 5%).

Position Requirements

Bachelor's degree in business management or a closely related field required. Proven experience leading customer-service teams with strong proficiency in Microsoft Excel (advanced formulas including VLOOKUP, COUNTIFS), Outlook, Teams, and CRM platforms. Exceptional analytical, communication, and problem-solving abilities are mandatory.

Physical Demands and Work Environment

Primarily office-based with regular computer use, occasional standing or walking, and moderate noise from team interactions and phones. Reasonable accommodations available.

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FAQs About Manager Customer Relations Jobs at Gables Search Group

What is the work location for this position at Gables Search Group?

This job at Gables Search Group is located in La Vista, NE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gables Search Group?

Candidates can expect pay range between $62,000–$95,000 for this role.

What employment applies to this position at Gables Search Group?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Gables Search Group?

You can apply for this role at Gables Search Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.