
Manager Information Services
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Overview
Job Description
We are seeking a strategic and hands-on Manager, Information Services to join our team on-site in Irving, TX. This is designed for a leader who excels at bridging the gap between complex healthcare operations and innovative technology solutions.
Role Overview
- Location: Irving, TX (100% On-site)
- Schedule: Monday – Friday | 8:00 AM – 5:00 PM
- Citizenship: Must be a US Citizen or Green Card Holder
What You Will Do
As the Manager of Information Services, you will oversee the implementation, support, and lifecycle management of content within designated programs. You will serve as a mentor and coach to IS associates while driving the technical strategy that supports our healthcare mission.
- Operational Leadership: Monitor and report day-to-day operations to the System Director, ensuring efficient resource utilization and prioritization.
- Team Management: Recruit, onboard, and develop a high-performing team. You will handle performance reviews, time/attendance, and payroll for your direct reports.
- Project Governance: Lead multiple complex projects simultaneously, ensuring they remain within scope, on time, and within budget.
- Process Improvement: Drive continual improvement in application service delivery, staying ahead of emerging healthcare technology trends.
- Strategic Collaboration: Work across geographically and culturally distributed teams to ensure seamless system deployment and support.
What You Will Bring
- Education: Bachelor's Degree in Computer Science, MIS, Business, or a related field (Submission of degree is required).
- Experience: * Minimum of 3 years in an IT leadership role.
- Mandatory: Direct experience working within a Health Plan environment.
- Proven experience managing customer support in a highly matrixed organization.
- Technical & Financial Acumen: * Strong knowledge of major healthcare information systems.
- Proficiency in financial skills, including forecasting and managing multi-million-dollar departmental budgets.
- Soft Skills: Exceptional oral/written communication and the ability to present complex technical data to non-technical stakeholders.
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