Manager of Business Systems and Data

Goldfish Swim School FranchisingTroy, Michigan

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Option for remote

Benefits

Paid Vacation

Job Description

Benefits:

Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Dental insurance

Job Title: Manager of Business Systems and Data

Reports To: Chief Operating Officer

Job Summary: The Manager of Business Systems & Data serves as the primary hands-on owner across systems, data flows, and technology vendors. Responsible for executing the business systems and data roadmap day-to-day, this role serves as the connective tissue among operations, marketing, and finance, working alongside executive leadership and a fractional CTO.

Duties and Responsibilities:

Systems Integration & Ownership: Own the day-to-day health and data flow of integrations connecting Salesforce, iClassPro, marketing data warehouse, GA4, and call tracking. Catch breaks early and resolve issues to prevent data quality degradation.
Cross-Functional Support: Translate operational, marketing, and financial requirements into system updates, reports, or vendor tasks. Partner across teams on attribution, franchisee-facing systems, and financial metrics.
Vendor Partnership: Act as the primary contact for technology vendors. Clearly define data and integration requirements, keep projects on track, and communicate progress to leadership.
Data, Reporting & Analytics: Maintain and expand reporting across Salesforce, iClassPro, and BigQuery/dbt. Support campaign attribution, lead quality, and key business metrics.
Governance & Quality: Maintain data dictionaries, business logic, system documentation, and data lineage maps. Validate KPIs across source systems and manage cross-system changes safely.
Security & Documentation: Maintain standard operating procedures, system inventories, and access records while protecting customer and operational data. Support regulatory consent and compliance requirements.

Requirements:

Six to ten years of experience in business systems, marketing or revenue operations, data, or analytics.
Experience owning integrations between SaaS platforms.
Working SQL knowledge and comfort operating in a data warehouse environment. BigQuery and dbt experience is strongly preferred.
Hands-on experience with a CRM, with Salesforce strongly preferred.
Ability to build, review, and validate reports.
Strong vendor-management and coordination instincts.
Ability to communicate effectively with both technical and non-technical stakeholders across operations, marketing, and finance.
Strong documentation discipline.
A security-conscious mindset when working with customer and company data.

Desired Skills and Abilities:

Experience in a franchise, multi-unit, or multi-location business.
Familiarity with marketing analytics platforms such as GA4 and GTM.
Experience with call tracking and marketing automation platforms, including Act-On or similar tools.
Experience working alongside a fractional or part-time technical leader.

Flexible work from home options available.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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FAQs About Manager of Business Systems and Data Jobs at Goldfish Swim School Franchising

What is the work location for this position at Goldfish Swim School Franchising?

This job at Goldfish Swim School Franchising is located in Troy, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Goldfish Swim School Franchising?

Employer has not shared pay details for this role.

What employment applies to this position at Goldfish Swim School Franchising?

Goldfish Swim School Franchising lists this role as a Full-time position.

What experience level is required for this role at Goldfish Swim School Franchising?

Goldfish Swim School Franchising is looking for a candidate with "Senior-level" experience level.

Does Goldfish Swim School Franchising allow remote work for this role?

Yes, this position at Goldfish Swim School Franchising supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Goldfish Swim School Franchising for this role?

Goldfish Swim School Franchising offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Goldfish Swim School Franchising?

You can apply for this role at Goldfish Swim School Franchising either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.