Manager Of Customer Success

AccuLynxChicago, IL

$100,000 - $120,000 / year

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Overview

Schedule

Full-time

Career level

Director

Compensation

$100,000-$120,000/year

Benefits

Career Development

Job Description

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Description

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale our Customer Success team within a fast-growing SaaS organization. This leader will drive retention, expansion, customer satisfaction, and operational excellence while building a high-performing, metrics-driven team.

The ideal candidate is both a player and a coach - comfortable building process, managing KPIs, developing talent, and stepping in with customers when needed.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a team of Customer Success Managers (CSMs)
Establish clear performance expectations aligned to retention and growth goals
Conduct regular 1:1s, coaching sessions, and performance reviews
Drive a high-accountability, customer-first culture

Customer Lifecycle Strategy

Oversee customers post onboarding focusing on adoption and expansion
Ensure customers realize measurable value from our SaaS platform
Monitor health scores and proactively reduce churn risk
Develop structured playbooks for high- and low-touch engagement models

Retention & Revenue Growth

Own revenue retention metrics
Partner with Sales on expansion strategy
Identify upsell opportunities within the customer base

Operational Excellence

Build and refine scalable customer success processes
Leverage CRM and CS tools to track KPIs and optimize workflows
Analyze data trends to drive improvements in adoption and retention
Create reporting dashboards for executive visibility

Cross-Functional Collaboration

Act as the voice of the customer internally
Partner with Product to influence roadmap decisions
Collaborate with Support and Training teams to improve customer experience
Escalate and coordinate resolution of high-priority customer issues

Requirements

5+ years of experience in Customer Success focusing on small/medium size businesses. a SaaS environment
2+ years of people management experience
Strong understanding of SaaS and SaaS metrics (MRR, Churn, CAC)
Experience with CRM and Customer Success platforms (e.g., Salesforce, Churn Zero, HubSpot)
Data-driven decision maker with strong analytical skills
Excellent executive-level communication skills

Salary Description

100000-120000

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FAQs About Manager Of Customer Success Jobs at AccuLynx

What is the work location for this position at AccuLynx?

This job at AccuLynx is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AccuLynx?

Candidates can expect a pay range of $100,000 and $120,000 per year.

What employment applies to this position at AccuLynx?

AccuLynx lists this role as a Full-time position.

What experience level is required for this role at AccuLynx?

AccuLynx is looking for a candidate with "Director" experience level.

What is the process to apply for this position at AccuLynx?

You can apply for this role at AccuLynx either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.