Manager Of Patient Customer Service And Self Pay, Day Shift, Customer Service

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist HealthCare seeks to hire an experienced Manager of Patient Customer Service and Self Pay who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Manager of Patient Customer Service and Self Pay, you will:

• Leads, coaches, and motivates the customer service team to ensure high levels of service satisfaction.
• Manages and improves daily operations while directly supporting team leads and staff.
• Monitors and evaluates staff activities, providing regular performance‑related feedback.
• Strategizes and monitors daily customer service operations to ensure efficiency and service excellence.
• Assists with the development and communication of service policies to staff and patients.
• Prepares reports and analyzes call center data to improve processes, allocate resources, and maximize efficiency.
• Provides updates and operational changes to the team as issues arise.
• Conducts monthly productivity reviews and performs additional duties as needed to support departmental operations.
• Oversees the financial assistance process, including application review, eligibility determination, and staff adherence to policy and regulatory requirements.

Qualifications include:

• High School Diploma required, some college preferred.
• Bachelor's Degree or 3-4 years of equivalent experience in a healthcare environment.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated ability to maintain a high volume of processing without compromising quality or accuracy.
• Strong customer service skills and ability to support an environment that promotes staff development, productivity, and efficiency.
• Frequent pressure due to time constraints
• Requires judgment that could affect performance and the image of the organization.
• Frequently works at a PC involving focused concentration.
• Frequent walking, standing, bending, kneeling/crouching, sitting, etc.
• Light physical effort (lifts or carries up to 10lbs)
• Atmosphere and environment associated with a hospital setting
• Must maintain a professional appearance and demeanor at all times
• Requires incumbents to commit to at least one year in the role prior to applying for other positions outside of Revenue Cycle

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hours/week

Typical Daily Schedule: 8:30 am- 5 pm Monday through Friday

Shift Type: Day Shift

Holiday Requirements: Follow the company holiday calendar

Pay Range:

$71,932.12 - $107,889.60

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• Free Employee parking

• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire

• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)

• Paid Time Off

• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period

• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance

• Subsidized childcare at participating childcare centers

• Tuition Reimbursement

• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.