Manager of Program Operations

Job Description

Harborview Medical Center – Emergency Department Registration/Admitting has an outstanding opportunity to hire a Manager of Program Operations.

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday – Friday

• Day Shift: 8:00 AM – 4:00 PM

POSITION HIGHLIGHTS

• Provide operational leadership for Emergency Department Registration and Admitting at Harborview Medical Center.

• SupportHospital Operations across three hospitals through reporting, dashboards, and process standardization related to Admitting and ED workflows.

• Partner with clinical teams and operational leaders to ensure efficient patient access and registration processes across the organization.

• Lead regulatory compliance efforts related to patient access functions, including oversight of consent forms and state agency requirements.

• Supervise and support Patient Access leadership and staff serving multiple internal and external stakeholders.

PRIMARY JOB RESPONSIBILITIES

• Provide leadership and operational oversight for Emergency Department Registration and Admitting functions at Harborview Medical Center.

• Manage and support Patient Access Services Supervisors responsible for ED Registration and Admitting teams.

• Oversee daily operations to ensure timely, accurate, and complete patient registration and admitting processes.

• Plan and coordinate staffing resources with supervisors to meet operational needs and departmental goals.

• Develop, monitor, and analyzeoperational metrics, dashboards, and reports to support hospital operations and continuous improvement.

• Standardize workflows and processes across departments related to ED registration and admitting practices.

• Ensure compliance with regulatory and documentation requirements, including consent forms and applicable state guidelines.

• Collaborate with internal partners including clinical teams, hospital leadership, and revenue cycle departments.

• Serve as a liaison with state agencies, including DSHS and HCA, regarding applicable patient access requirements.

• Support initiatives that improve operational efficiency, reporting capabilities, and overall patient access experience.

REQUIREMENTS

• Bachelor’s degree in Accounting, Business, or related field and/or Master’s degree in Health Care Administration, Business Administration, or a related field.

• Five or more years of leadership experience in healthcare Patient Access, including experience with registration, emergency department workflows, or admitting operations.

• An equivalent combination of education and experience may substitute for stated requirements.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center- Montlake, UW Medical Center- Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.