Manager of Project Delivery

Optus, IncJonesboro, AR

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Job Description

The Project Delivery Manager is responsible for the delivery of technical projects across the United States and it territories as well as Canada. They will have direct responsibility for team that may include project managers and project coordinators. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team.Please note: This position is not remote and requires daily in-office presence.RESPONSIBILITIES:

Manage customer-facing projects, ensuring timely delivery and high-quality outcomes.
Collaborate with service and sales teams to align resources with customer requirements.
Monitor SLAs and internal metrics; implement remediation plans when needed.
Identify trends in customer or department activity and develop action plans.
Draft and review project SOWs, develop project plans and schedules.
Create documentation and provide training on processes and policies.
Maintain an individual caseload while supporting the team and covering absences.
Model behaviors aligned with Optus’ Core Values and Code of Ethics.
Train, guide, and develop direct reports to meet organizational goals.
Facilitate team meetings, hold one-on-ones, and address performance issues.
Provide guidance on complex problems and customer interactions.
Drive process improvements through suggestions, teams, and root cause analysis.
Engage directly with customers to ensure satisfaction.
Perform other duties as assigned.

REQUIREMENTS:

Bachelor's degree (BA/BS) or equivalent experience
6+ years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams.
Sales engineering or solutions architecture experience desired.
Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
Attention to detail and great organizational skills
Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
Must have a high sense of urgency and self-driven to exceed customer expectations
Up to 10% travel required

WHAT WE OFFER:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

WHO WE ARE: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.PHYSICAL DEMANDS/WORKING CONDITIONS:Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

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FAQs About Manager of Project Delivery Jobs at Optus, Inc

What is the work location for this position at Optus, Inc?

This job at Optus, Inc is located in Jonesboro, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Optus, Inc?

Employer has not shared pay details for this role.

What employment applies to this position at Optus, Inc?

Optus, Inc lists this role as a Full-time position.

What experience level is required for this role at Optus, Inc?

Optus, Inc is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Optus, Inc?

You can apply for this role at Optus, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.