Marcotte Ford Customer Service Representative/Service Advisor

Customer Service Representative/Service Advisor

We are a family owned and operated Ford Dealership in search of a Service Advisor for our company with 100+employees.  Join our Team and become part of the Marcotte Ford Family!

We are looking for an entry level or experienced Customer Service Representative/Service Advisor to add to our team. The Customer Service Representative/Service Advisor is responsible for scheduling the repair work for the shop, writing the work orders for the shop, preparing estimates for repair work, explaining the maintenance requirements to the customer and working with factory warranty and extended warranties.  Experience a plus but is not required. Willing to train.

Job: Type: Full-time

Pay: $45,000.00 - $70,000.00 per year (negotiable based on experience)

Job Description:

• Ascertains automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; checking vehicle maintenance records
• Prepares repair orders (RO) by describing symptoms, problems, and cause discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Proactively and consistently communicates with customers regarding status of their vehicle using preferred communication method (text, email, phone)
• Verifies warranty and service contract coverage by examining records
• Develops estimates by costing materials, supplies, and labor, calculating customer’s payment
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Upholds organizations reputation and standards as outlined in the employee handbook

The right candidate should possess:

• Exceptional customer service skills
• Positive, friendly attitude
• Excellent oral & written communication skills
• The ability to work in a fast-paced environment
• Be a team player
• Basic computer skills
• Basic phone skills

Benefits:

• 401(k) with match
• Health insurance
• Dental insurance
• Vision Insurance
• Group Life Insurance
• Voluntary additional Life Insurance, LTD, and Accident Insurance
• Paid time off
• Paid Holidays
• Employee Discount
• Work Anniversaries & Milestones recognized and celebrated

Schedule:

• Monday to Friday
• No Weekends or Nights

Supplemental pay types:

• Bonus pay

License/Certification:

• Driver's License must be valid with a clean driving record (Required)

Work Location: One location

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Notice:  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.