Market Development Specialist, Neuromonitoring (Northeast)
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Overview
Job Description
The primary purpose of this role is to provide competent clinical service and technical support of SafeOp and other ATEC enabling technologies to hospitals, surgeon customers, and sales agent representatives, in one or two assigned development geographies. Further, this role aligns closely with marketing and sales leadership to achieve strategic company objectives in those geographies while using and growing skills as a driver of market development plans. This position requires travel.
Essential Duties and Responsibilities
- Works closely with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Department to support procedures involving Informatix technologies.
- Partners closely with the Sales Operations, Customer Service, and Set Administration departments to assure customer satisfaction and company asset management objectives.
- Aligns regularly with Marketing and Sales Leadership to achieve strategic objectives.
- Maintains a knowledge base of procedures, implant systems and instruments through Alphatec Spine's education training programs.
- Adheres to written procedures for troubleshooting and support of ATEC products.
- Actively participates in field-based core and advanced training to agents, field representatives and employees.
- Proactively assists with collection and dissemination of feedback provided by customers.
- Provides prompt and accurate complaint reports per the quality system requirements.
- Continuously increases knowledge of new developments within the assigned market as well as Alpha Informatix / ATEC Spine products to perform as a subject matter expert.
- Completes required administrative duties such as activity logs, travel reports, expense reports, etc. per established policies and procedures.
- Participates in company and industry events such as sales meetings, seminars, training programs, conventions, trade shows, etc. as requested.
- Maintains all current Certifications and Vendor Hospital Credentialing.
- Actively participates in development programs focused on surgeon and sales relationship building / management.
- Completes other duties as assigned.
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