Marketing Account Management/ Client Success Lead

Title: Account Manager / Client Success Lead – Full Time (Cincinnati, OH)Location: On-Site Only – Cincinnati, OHJob Type: Full TimeDepartment: Client ServicesExperience Level: Mid-SeniorSalary: Based on experience (Competitive + Benefits)

About Killerspots AgencyKillerspots Agency is a full-service digital marketing and media powerhouse based in Cincinnati, Ohio. Since 1999, we’ve helped brands across the country create, execute, and scale campaigns that get noticed—and drive results. From TV and radio jingles to SEO, PPC, social media, and full-scale video production, we do it all. Our team is fast-moving, creative, and committed to delivering measurable impact.

About the RoleWe’re hiring a full-time Account Manager / Client Success Lead to join our Cincinnati office. This is an on-site position for someone who thrives in a client-facing role, knows how to manage creative projects, and enjoys working across departments to bring campaigns to life.

You’ll be the primary point of contact for a roster of clients—responsible for communication, execution, and results. You’ll also play a critical role internally, helping align the creative, media, and web teams to ensure every project hits the mark.

This is not a sales role. It’s about building relationships, ensuring satisfaction, and managing success.

Responsibilities

• Act as the main point of contact for assigned client accounts

• Lead weekly check-ins and ongoing communication with clients

• Translate client goals into actionable tasks for internal teams using Monday.com

• Organize and lead internal project meetings to keep deliverables on track

• Review and approve deliverables before they are sent to clients

• Proactively identify potential issues and offer solutions

• Assist with onboarding new clients and setting clear expectations

• Track campaign performance and report back to clients

• Build long-term relationships based on trust, transparency, and measurable results

• Collaborate with the CEO and department heads to continuously improve processes

Requirements

• 3+ years of experience in account management, project management, or client success

• Strong interpersonal and communication skills, both written and verbal

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Detail-oriented with exceptional organization and follow-through

• Experience working with project management tools like Monday.com

• Familiarity with creative workflows (web, design, media, social, etc.)

• Calm, strategic, and solution-oriented under pressure

• Able to work full-time in our Cincinnati office

Preferred Qualifications

• Background in a marketing agency or multi-client setting

• Basic knowledge of SEO, Google Ads, or CRM platforms

• Experience managing creative deliverables or digital campaigns

• Comfortable with cross-functional collaboration and leadership

How to ApplyTo be considered, you must submit:

1. Your resume

2. A cover letter explaining why you’re the right fit

3. (Optional) Examples of client accounts or projects you’ve successfully managed

Applications without a cover letter will not be reviewed.  No phone calls, please.

Benefits

• Competitive salary based on experience
• Health, dental, and vision coverage
• Retirement plan with company match
• Work with national brands and creative campaigns
• Gym Membership option.
• Fast-paced, team-driven culture with room for advancement

If you're organized, client-focused, and thrive on making things happen—we want to meet you.